Renita C. Robinson
Summary
QUALIFICATIONS AND STRENGTHS Produce and process blood components. Motivated, committed, compassionate, competent and flexible Works well as a member of a team or independently, as required Excellent interpersonal skills Quickly and accurately learn and perform complicated tasks. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Phlebotomist
Labcorps
02.2019 - 02.2019
- Serve patients by preparing specimens for laboratories testing and performing screening standards
- Ensure that specimen requirements are met at the time of collection and maintains specimen integrity while fully understanding all of the physician's orders
- Check all test requisitions or computer label against script to ensure 100% correct
- Understand and comply with OSHA and DEP regulations, attend annual department trainings, answer telephone calls, and reads laboratory results to satisfy inquiries
- Requirements.
Sales Associate
The Home Depot
09.2016 - 09.2018
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Macy, Store
11.2014 - 05.2016
- Assist customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications; proactively create enhanced shopping experiences through the heightened use of tools, technology and collaboration
- Determine customer needs based on personal features and other customer preference related factors
- Demonstrate knowledge of store products and services to build sales and minimize returns
- Maintain a professional attitude with sincerity and enthusiasm reflecting Macy's commitment to our customer the most important person in our stores
- Knowledgeable of and perform sales support functions related to POS procedure
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Sales Associate
Family Dollar Store
10.2014 - 03.2015
- Assess customer needs and provide assistance in selecting appropriate products or in handing returns
- Assist in unloading merchandise from delivery trucks, shelving merchandise, and transporting merchandise from stockroom to sales floor
- Maintained product displays
- Perform duties of a cashier using POS systems.
Phlebotomist
HEALTHCARE, Mukemil
04.2013 - 02.2014
- Take vital signs and conduct patient interviews
- Prepare treatment rooms
- Sterilize and clean instruments
- Administer injections and treatments
- Perform routine laboratory tests, including ABIs and EKGs
- Maintain patient records and financial transactions electronically and on paper.
Maxim Healthcare Services
11.2011 - 02.2012
- Medical Secretary
- Medical Reception
- Unit Clerk
- Patient Schedule
George Washington University Hospital
06.2009 - 07.2010
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Assisted with medical coding and billing tasks.
Crawford Consulting Mental Health Services
07.2008 - 02.2009
- Receive co-payments from clients for services rendered.
- Receive referrals over the phone. Schedule clients for initial appointments.
- Enter and maintain all information of clients in Access and Collaborate MD databases. File client charts in alphabetical and numerical order.
- Call insurance companies for verification and authorization.
- Responsible for opening and closing the office on a daily basis.
- Provide training to staff members on policies and procedures
Quadrant Staffing
11.2006 - 07.2008
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained current and accurate medical records for patients.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Unit Secretary
Washington Hospital Center
09.2003 - 10.2005
- Managed incoming calls and directed to appropriate department.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Patient registration and patient discharge.
- Ordered units blood and unit supplies, setup new patient charts and verify insurance.
- Kardexing patent charts and assisting doctors/nurses
- Maintained current and accurate medical records for patients.
Medical Assistant/Medical Secretary
Grand Park Care
03.2001 - 05.2002
- Perform administrative tasks that included receiving referral over the phone, scheduling appointments, verifying patient insurance verification, registering patients, creating new patient charts, creating discharge files for patients who were no longer receiving services, obtaining laboratory reports, and receiving referrals over the phone
- Receive and process co-pay payments from patients for services rendered
- Use CPT coding to facilitate billing
- Assist with triage, escort patients to exam rooms, and update patients' electronic medical records
- Perform medical transcription
- Train staff members on policies and procedure related to registration, co-payments, referrals, pre-authorizations and deductibles
- Create and maintain staff members contact information for emergency purposes
- Open and close office.
Education
Medical Phlebotomy Technician Certificate -
Technical Learning Centers
Medical Phlebotomy Technician Certification - Medical Laboratory Technology
Montgomery College
Rockville, MD09.2019
Medical Assistant/Phlebotomy Certificate - Medical Assistant/Phlebotomy
Sanford Brown Institute
Landover, MD06.2006
Nursing Assistant Certificate - Nursing Assistance
VMT Education Center
Washington, DC01.2001
Skills
- Manual and Finger Dexterity
- Client Satisfaction
- Time Management
- Medical History Taking
- Medical Histories and Vital Statistics
- Equipment and Supply Inspections
- Specimen Transport
- Package Specimens
- Secure Biohazards
- Vacuum Tube and Syringe Use
- Plasmapheresis
- Finger Stick Method
- Project Requirements
- Invoice Statements
- Transportation Assistance
- Drawing Blood
- Maintaining Confidentiality
- Insurance Information Collection
- Blood Sample Collection
- Specimen Collection
- Quality Control Guidelines
- Biohazard Waste Disposal
- Arterial Punctures
- Medical Office Administration
- Answering Questions
- HIPAA
- Venipuncture and Capillary Puncture
- Specimen Labeling Procedures
- Proper Storage Procedures
- Safety Assurance
- Clerical Support
- Supply Requisition and Inventory
- Monthly Inventory
- MEDITECH Software
- Patient Identification
- Goal Minded
- Patient Support
- Sharps Disposal
- Blood Cultures
- Measuring Vital Statistics
- Medical Records Maintenance
- Patient Data Management Systems
- Urinalysis Testing
- Phlebotomy Functions
- Meticulous Recordkeeping
- Microsoft Office
- Organize Merchandise
- Service Quality
- Inventory Databases
- Verbal and Written Communication
- Professional Relationships
- Maintaining Quality Assurance Standards
- Customer Order Fulfillment
- Package Shipment
- Routing Determination
- Safety Codes
- Health Administration
- Shipment Updates
- Recordkeeping Accuracy
- Shipping and Receiving
- Customer Satisfaction
- Handheld Scanners
Timeline
Phlebotomist
Labcorps
02.2019 - 02.2019
Sales Associate
The Home Depot
09.2016 - 09.2018
Macy, Store
11.2014 - 05.2016
Sales Associate
Family Dollar Store
10.2014 - 03.2015
Phlebotomist
HEALTHCARE, Mukemil
04.2013 - 02.2014
Maxim Healthcare Services
11.2011 - 02.2012
George Washington University Hospital
06.2009 - 07.2010
Crawford Consulting Mental Health Services
07.2008 - 02.2009
Quadrant Staffing
11.2006 - 07.2008
Unit Secretary
Washington Hospital Center
09.2003 - 10.2005
Medical Assistant/Medical Secretary
Grand Park Care
03.2001 - 05.2002
Medical Phlebotomy Technician Certificate -
Technical Learning Centers
Medical Phlebotomy Technician Certification - Medical Laboratory Technology
Montgomery College
Medical Assistant/Phlebotomy Certificate - Medical Assistant/Phlebotomy
Sanford Brown Institute
Nursing Assistant Certificate - Nursing Assistance
VMT Education Center