Renita Ronald Pinto
Accounts Receivable Analyst
Cork
Summary
To pursue a career in an organization which involves conducive Learning, Growth and Earning, resulting in me, making significant contribution towards the growth of the Organization. Professional Excellence Summary: - Good communication skill and convincing power embedded with positive attitude. Strong knowledge in Tally, MS Excel, Power point. Strong customer service focus with commitment to quality and attention to detail.
Overview
9
9
years of professional experience
1
1
Language
Work History
Customer Service Executive
Eircom Limited
01.2022 - Current
- Providing relevant advice and support on the products, services and bills
- Keeping up to date product and business information and use this knowledge to answer query of clients
- Upgrading customers products and services, thus by contributing to the sales of the organization
- Maintaining a positive, empathetic, and professional attitude toward customers always
- Acknowledging and resolving customer complaints
- Keeping records of customer interactions, transactions, comments, and complaints
- Providing feedback on the efficiency of the customer service process
- Ensure customer satisfaction and provide professional customer support
- Operational collaboration with other departments such as finance, technical, shipping, for fulfilment of customer requirements.
AML/KYC Analyst
Siraj Finance PJSC
Abu Dhabi
10.2010 - 03.2016
- Verified and processed Currency Transaction Report forms received from the branches and forwarded required forms to the IRS weekly
- Used related tools to prevent fraud and identity theft losses
- Efficiently Monitored Currency Transaction Control Logs
- Ensured that the databases are effectively provided only those situations that are truly suspicious
- Reviewed Risk Management database reports for compliance and fraud prevention and reported all suspicious activities
- Worked on cases to complete according to internal AML procedures and process
- Responsible for appropriate collection and examination of financial statements and document
- Accountable for documenting and reporting the investigation findings in the case management system
- Analyzed and interpreted data from multiple sources, including transaction reports, customer information, third-party databases, etc., to identify suspicious activity or transactions that may be related to money laundering or other financial crimes.
AML/KYC Associate
Ocwen Financial Solutions
Mumbai
11.2012 - 01.2016
- Performed periodic file reviews ensuring activities are reviewed in a holistic manner across the spectrum of products and services used by the customer
- Complied evidence and documentation in compliance with BSA/AML regulatory requirements
- Analyzed large quantities of information, identifying trending including establishing appropriate metrics to determine changing risk elements
- Reacted to rising risk exposure by recommending appropriate controls and creating a culture of continuous process improvement
- Work with the AML management team to recommend explanation of changes and training for offshore Team
- Providing periodic reports and feedback to Senior Management
- Report to investors and investment managers at various intervals during completion of the AML/KYC clearing process
- Responsible for communicating with senior managers, members of the Business and other Citigroup AML monitoring units to ensure findings are incorporated in all aspects of the AML control program
- Assist in the implementation of ad-hoc projects
Education
BBM (Bachelor of - Management
Mangalore University, University
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St. Mary’s Udupi
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Our Lady of Nazareth High
School
Skills
CapabilitiesMuch organized, focused and can work under minimum supervisionStrong interpersonal skills with excellent written and verbal communication skills
Timeline
Customer Service Executive
Eircom Limited
01.2022 - Current
AML/KYC Associate
Ocwen Financial Solutions
11.2012 - 01.2016
AML/KYC Analyst
Siraj Finance PJSC
10.2010 - 03.2016
BBM (Bachelor of - Management
Mangalore University, University
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St. Mary’s Udupi
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Our Lady of Nazareth High
School