Reniya Lampkin
Columbia ,SC
Summary
Thoughtful leader with strong analytical and problem-solving abilities to drive business results. Have full ownership of strategic thinking to identify and capitalize on opportunities for growth and efficiency. Keen ability to analyze complex data and develop effective solutions to problems. Deliver symmetry with forward-thinking organizations that strive for meaningful impact. Proactive professional with 13 years of experience and proven knowledge of customer-driven management, entrepreneurial leadership, and long-range planning.
Overview
14
14
years of professional experience
Work History
WFH CUSTOMER SERVICE LEAD
FELLERS
02.2022 - Current
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Greeted customers and listened closely to problems described to determine solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
Professional Tax Preparer
Self-employeed
01.2010 - Current
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Maintained compliance by adhering to current tax laws and regulations.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Analyzed financial records to verify accuracy of tax returns.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Offered clients recommendations to reduce tax liabilities.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Developed tax plans and projections to help clients meet objectives.
- Assessed client tax situations to determine best filing options.
WFH CUSTOMER SERVICE REPRESENTATIVE
SUPPORT SERVICES GROUP
10.2020 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Apartment Leasing Consultant
HOLDING HEIGHTS APARTMENTS
02.2018 - 09.2020
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Greeted clients, showed apartments, and prepared leases.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to requests and scheduled appointments for property showings.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Collected rent and tracked resident payments and information in computer system.
- Registered clients on database to enable tracking history and maintain updated records.
Onsite Apartment Manager
HICKORY HILLS APARTMENTS
02.2015 - 01.2018
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
- Prepared and processed lease and rental applications using [Software].
- Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
- Managed property financial records by collecting rent from [Number] tenants and reconciling monthly accounts payable and receivable.
- Utilized social media, Craigslist, banners and signs to advertise vacant apartments.
- Analyzed and negotiated bids from property services contractors such as maintenance, cleaning and security contractors, saving approximately $[Amount].
- Communicated effectively with owners, residents, and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
WAREHOUSE PRODUCTION WORKER
Proctor & Gamble
05.2014 - 12.2014
- Loaded, unloaded, and moved material to and from storage and production areas.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Wrapped pallets in shrink wrap prior to loading.
- Consistently lifted materials weighing as much as 80 pounds.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Conducted regular inspections and audits to check quality and verify inventory levels.
Resident Apartment Manager
BETHEL HILL APARTMENTS
04.2011 - 04.2014
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
- Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
- Managed property financial records by collecting rent from 250 tenants and reconciling monthly accounts payable and receivable.
- Communicated effectively with owners, residents, and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Coordinated appointments to show marketed properties.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Kept properties in compliance with local, state and federal regulations.
Education
Bachelor of Science - Behavioral Sciences
Grand Canyon University
Phoenix, AZ10.2024
Associate of Arts - Criminal Justice
University of Phoenix
Tempe, AZ01.2023
Associate of Applied Science - Criminalistics And Criminal Science
University of Phoenix
Tempe, AZ01.2015
High School Diploma -
Pineville High School
Pineville, LA05.2008
Skills
- Lease Writing
- Inspect Buildings
- Tenant Eligibility Determination
- Fair Housing Policies
- Tenant and Owner Liaising
- Manage Rentals
- Accurate Property Valuation
- Administrative and Office Support
- Stock Management
- Spreadsheets
- Membership Inquiries and Renewals
- CRM Software
- Customer Service and Assistance
- Sarbanes-Oxley Compliance
- Adjustments and Deductions
- Local, State and Federal Tax Returns
- Valid PTIN
Timeline
WFH CUSTOMER SERVICE LEAD
FELLERS
02.2022 - Current
WFH CUSTOMER SERVICE REPRESENTATIVE
SUPPORT SERVICES GROUP
10.2020 - 01.2022
Apartment Leasing Consultant
HOLDING HEIGHTS APARTMENTS
02.2018 - 09.2020
Onsite Apartment Manager
HICKORY HILLS APARTMENTS
02.2015 - 01.2018
WAREHOUSE PRODUCTION WORKER
Proctor & Gamble
05.2014 - 12.2014
Resident Apartment Manager
BETHEL HILL APARTMENTS
04.2011 - 04.2014
Professional Tax Preparer
Self-employeed
01.2010 - Current
Bachelor of Science - Behavioral Sciences
Grand Canyon University
Associate of Arts - Criminal Justice
University of Phoenix
Associate of Applied Science - Criminalistics And Criminal Science
University of Phoenix
High School Diploma -
Pineville High School
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