Renjith P S

• · Managing Cloud based and legacy mission critical applications. Running monthly Billing cycles in OMNIBILL application.
• · Support Azure cloud application activities and running daily billing jobs for monthly cycles.
• · Mentoring and helping the team under critical circumstances. Enhancement of existing application by modifying and/or adding new modules to the existing system.
• · Responsible for SLA commitment on a daily basis and keeps a close track of it. Working closely with Users and resolving tickets. Implement CR’s that has been approved by the Change Management group and validate them.
• · Monitor application components and resolve problems/exceptions 24*7 for online and batch application. Provide technical assistance for the (UNIX and Windows platforms) to meet batch online service level commitments/availability
• · Coordinates work activities with resolver groups/fix-it agent in complex recovery situations; tracks exceptions until restorations are complete.
• · Participate in review meetings of various deliverables for releases/projects. Be an interface between offshore delivery team and customer (AT&T).
• · Train others on team or in group and develops job procedures and job aids.
• · Good understanding of the onsite offshore model and effective use of it to enable the client to achieve its business objectives.
• · Onsite Coordination – Active role in transitioning to offshore the daily work status along with solutions / updates on the raised queries and issues.

• Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
• Maintained proper staffing levels to guarantee timely and accurate deliveries.
• Contributed to internal and external account reviews.
• Coordinated and led internal and external site team meetings.
• Attended staff and client meetings and served as liaison to manage operations for account.
• Advised clients on methods, technologies, process improvements and training that would increase overall business potential.

• As Cluster Lead, was responsible for
• · Managing enterprise mission critical applications.
• · Requirement Analysis
• · Client Interaction
• · Estimation & Project Planning
• · System Testing Support
• · Deployment & Support activities
• · Mentoring and helping the team under critical circumstances.
• · Enhancement of existing application by modifying and/or adding new modules to the existing system.
• · Analysis and designing the new business requirements.
• · Providing inputs for optimizing the existing application.
• · Responsible for SLA commitment on a daily basis and keeps a close track of it.
• · Monitor application components and resolve problems/exceptions 24*7 for online and batch application.
• · Provide technical assistance for the (UNIX and Windows platforms) to meet batch online service level commitments/availability
• · Perform problem analysis/resolution of application processing exception from the point of initial alert or notification through resolution or escalation. Assesses problem impact on service and notifies appropriate groups per Guidelines.
• · Coordinates work activities with resolver groups/fix-it agent in complex recovery situations; tracks exceptions until restorations are complete.
• · Interface with clients and other work groups to schedule and run on-request jobs.
• · Evaluate application (or job) performance following changes activity; correlates implemented changes and service exceptions and take action to resolve any conflicts.
• · Participate in review meetings of various deliverables for releases/projects.
• · Be an interface between offshore delivery team and customer (AT&T).
• · Implement CR’s that has been approved by the Change Management group and validate them.
• · Controlling the job flow during Maintenance.
• · Train others on team or in group and develops job procedures and job aids.
• · Good understanding of the onsite offshore model and effective use of it to enable the client achieve its business objectives.
• · Onsite Coordination – Active role in transitioning to offshore the daily work status along with solutions / updates on the raised queries and issues.

• LS-SDP is part of the Project Lightspeed and its objective is to provide service provisioning, ordering and service activation capabilities for the following three AT&T Lightspeed services: IPTV, HSIA, and VoIP. SDP provides centralized service creation and service control for cross platform services, as well as product/package (content) management and user subscription management functionality.
• Contribution
• · Receive Problem notification via BMC alarms, e-mail notification, EMAS Team hot line, SDP Production support, SDP System Test, SDP INFRA team.
• · Participate in SWAT calls for all application impacting outages
• · UDAS (DeXTR and CoDIE) related Tier-1/2 activities. These include monitoring/Scheduling and managing workflows.
• · Hardware, Software and Application changes occur across multiple environments and multiple servers: Production, Test and Development. Gather track and trend performance and growth statistics.
• · Install and configure application and middleware, software in Partner with application teams and System Intro to setup new servers, setup new application instances and coordinate ITO setup activities for development, test and production.
• · Update, maintain and manage over 40 ESP application environments for SDP WPS, WAS, LSI, Portal, LDAP.
• · DeXTR File/Label migration from Dev to Test and Prod environment through Informatica Power Centre.
• · Install and configuration changes on UDAS CoDIE servers.
• · Manage application batch, application files and application onlines 24x7
• · Handling Problem Management , Problem Resolution , Problem Escalations
• · Proactively monitor and manage application and system resources: daemons, processes, online interfaces, file systems, and CPU / Memory utilization.
• · Deployment of Application modules in UNIX boxes and through Web sphere GUI.
• · Doing reboot validation of application & database of lightspeed servers.
• Developed integration solutions and accounted for unit testing, configuration, business readiness and production support.

• Support of all web based application In BMC Softwares. Monitoring and trouble shooting of L2 and L3 issues of Various application like remedy,siebel,Documentum Etc in Unix, Solaris and Linux/Windows From 1st Sept 2007 to 4th Dec 2007 as Customer Support Engineer from Ess Pvt Ltd.

Contribution

• Worked on pre-requisites, Installed, configured and Tested on DEV. Setup and configuration of Applications based on user requirement, user load, Application Performance etc. Support web applications Documentum, Apache Tomcat, and IBM Web Sphere on different environments like DEV, QA, Test, Production and DR activities.

• Maintain Network and assure smooth function of all machines and Servers. Installation and troubleshooting of win XP/2000/2003 Servers,Linux,SunSolaris10 L1-L2 support and other development tools. Maintaining Proxy. Maintaining Backup operations. Installation of Sun Solaris 9, 10 for Intel on various branded Desktops like HP, IBM, DELL and configuring services like Web services, DHCP services,
• NFS & SMB file system sharing services. Worked on SUN V440, SUN V480, Netra series,Dell Powerage 6600 For Client Persistent Systems Pvt.Ltd

• Support and handling Users technical issues maintenanceManagement of desktops & network calls in WinXP platform, maintaining intranet sites like oracle crm, software like cms, etc.
• Installation & trouble shooting of network printers, Antivirus installation & Live update maintenance for client I2IT/Kanbay Software (I) Pvt Limited/SERWIZSOL.

Contribution

• Responsible for installation & Trouble shooting in Linux,Windows, maintenance and support of local area network (TCP/IP),configuration of Wireless card in laptop, Installing & configuring Antivirus MacAfee , security updates.
• Installing , configuring and administering Windows XP via LAN
• Manage Antivirus , security updates .
• Responsible for installation , maintenance and support of local area network
• TCP/IP configuration , implementation and troubleshooting
• Maintain & provide support for software packages ,including upgrades