Renna Rice
INDIANAPOLIS,IN
Summary
Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
3
3
years of professional experience
Work History
Sales Lead Keyholder
Chico's FAS
Greenwood, Indiana
08.2023 - 06.2024
- Opened inventory boxes and restocked Clothing racks.
- Opened and closed store by counting registers, making deposits, and storing and filing all daily paperwork.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
- Utilized expert product knowledge to assist customers in making informed purchasing decisions.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Completed store opening and closing procedures.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
Seasonal Sales Associate
Vans Off The Wall
07.2023 - 09.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Digital Personal Shopper
Walmart
03.2023 - 05.2023
- Placed special orders or called other stores to find desired items.
- Prepared merchandise for purchase or rental.
- Ticketed, arranged and displayed merchandise to promote sales.
- Bagged or packaged purchases and wrapped gifts.
- Recommended, selected and located merchandise based on customer desires.
Associate
Walmart
03.2021 - 07.2022
- Answered customer questions and provided store information.
- Stocked sales floor and assisted in product movement and merchandising plans.
- Arranged and stocked new merchandise following placement directions.
- Communicated clearly with customers in person and via telephone, driving positive experiences.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Investigated and resolved issues to drive better service for customers and employees.
- Promoted sales initiatives to support company brand.
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Recommended merchandise to customers based on needs and preferences.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Recommended, selected and located merchandise based on customer desires.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
Education
High School Diploma -
Decatur Central High School
Indianapolis, IN05.2022
Skills
- Decision Making
- Attention to Detail
- Customer Service
- Online Order Processing
- Verbal and Written Communication
- People Skills
- Friendly, Positive Attitude
- Team Management
- Conflict Resolution
- Merchandising Proficiency
- Planning & Organizing
- Food Safety and Sanitation
- Stock Management
- Product Expertise
- Fashion Trends
- Mobile Ordering Understanding
- Physical Stamina
- Sales Expertise
- Purchase Recommendations
- Deadline Driven
- Cash Handling Accuracy
- Inventory Monitoring
- Daily Reporting
- Customer Service Management
- Bank Deposits
- Alarm systems
- POS Software
- Strong Communication and Interpersonal Skills
- Friendly and Helpful
- Brand Promotion
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Lead Keyholder
Chico's FAS
08.2023 - 06.2024
Seasonal Sales Associate
Vans Off The Wall
07.2023 - 09.2023
Digital Personal Shopper
Walmart
03.2023 - 05.2023
Associate
Walmart
03.2021 - 07.2022
High School Diploma -
Decatur Central High School
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