Renne Smith
Green Bay,WI
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Adept in insurance verification and enhancing customer service through effective communication and database management. Excelled in streamlining referral processes, achieving significant improvements in patient scheduling efficiency. Skilled in Google Suite and known for exceptional organizational abilities.
Overview
9
9
years of professional experience
Work History
Referral Specialist
HME Home Medical
02.2024 - 10.2024
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Scheduled appointments with specialists on behalf of clients.
- Collected and verified completeness of intake and enrollment screening packets for facility.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Performed various administrative tasks by filing, copying and faxing documents.
- Assisted with medical coding and billing tasks.
Personal Care Assistant
Moraine Ridge Senior Living
11.2023 - 02.2024
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Conferred with supervisor to discuss patient condition and medical care.
- CBRF Certification working with patients who has Dementia or Alzheimer's.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Patient Scheduler
Bellin Hospital
02.2022 - 07.2023
- Verified insurance coverage and obtained pre-authorizations.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Answered phone calls and messages for 6-physician at a Gastroenterologist medical facility, scheduling appointments, and handling patient inquiries.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
Senior Customer Service Representative
UHC United Healthcare
12.2018 - 02.2022
- Engaged clients in person and over phone to answer questions and address complaints.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Escalated issues to proper supervisors when standard processes were not effective.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Managed timely and effective replacement of damaged or missing products.
Customer Service Representative
Dcs Transport
05.2015 - 10.2017
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Sought ways to improve processes and services provided.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Schedule transportation rides for medical and non medical appointments.
- Educated customers about billing, payment processing.
Education
Associate of Science - Medical Technology
Bryant And Stratton College
Milwaukee, WI05-2015
High School Diploma -
Ellenwood Academy
Decatur, GA10-2009
Skills
- Google suite proficiency
- Database management
- Insurance verification
- Data entry proficiency
- Pre-authorizations
- Appointment scheduling
- Multi-line telephone operation
- Referral wait list management
- Electronic patient charts
- Scheduling software
- MS office expertise
- Medical terminology knowledge
Skating
Started at the age of 9 going skating once during the weekday and once on the weekend with all the great and soon to be great skaters. It is a wonderful feeling to glide across the floor learning new steps to skating and also creating my own style of skate that I like to ride. Meeting new people also is an exciting thing when going skating. I just brought myself anew pair of Leopard skates with the socks to go with them.
Timeline
Referral Specialist
HME Home Medical
02.2024 - 10.2024
Personal Care Assistant
Moraine Ridge Senior Living
11.2023 - 02.2024
Patient Scheduler
Bellin Hospital
02.2022 - 07.2023
Senior Customer Service Representative
UHC United Healthcare
12.2018 - 02.2022
Customer Service Representative
Dcs Transport
05.2015 - 10.2017
Associate of Science - Medical Technology
Bryant And Stratton College
High School Diploma -
Ellenwood Academy
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