Rennee Cordova
Santa Rosa,CA
Summary
I am a highly motivated consistent self driven leader. I seek to succeed in all aspects, whether it is in work or life. I obtain the skill set to effectively and efficiently resolve complex issues. Being able to assist clients or vendors while staying in companies policies and procedures.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Henry Mechanical
Windsor, CA
07.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Program Coordinator
Victor Treatment Center
Santa Rosa
03.2020 - Current
- Maintained daily program functions
- Organized and regulated client medications
- Data entry
- Support foster youth with behavioral struggles and needs
Marketing Coordinator
Brookdale Senior Living
Santa Rosa
08.2020 - 12.2021
- Sales of the property and amenities
- Marketing and Outreach to prospective clients
- Data entry
- Scheduling
- Admin support
- Cash handling
- Quoting potential clients
Education
Undefined -
Santa Rosa Junior College
Santa Rosa, CASkills
- Assessing client needs
- Analytical thinking
- Customer Relations/ Service
- Excel and Outlook
- Management
- Marketing
- Organized
- Sales and Closing
- Time management
Timeline
Call Center Representative
Henry Mechanical
07.2024 - Current
Marketing Coordinator
Brookdale Senior Living
08.2020 - 12.2021
Program Coordinator
Victor Treatment Center
03.2020 - Current
Undefined -
Santa Rosa Junior College