Renno Barnes
Bridgeport,OH
Summary
Seasoned supervisor with extensive worker scheduling and task management expertise. Strong history of developing and executing resource planning, coordination and utilization strategies to meet performance goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Delivery Coordinator / Delivery Driver
Lowes Home Improvment
04.2018 - 05.2023
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Prepared delivery loads for shipment by overseeing teams, checking containers and coordinating pickups.
- Scheduled deliveries, monitored progress and communicated updates to customers.
- Consulted with customers about delivery and order preparation requests.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed, transmitted and filed delivery paperwork.
- Inspected merchandise for damage and accuracy against order documents.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Reported customer questions, issues and complaints to management.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Submitted receipts and money received from deliveries at end of each shift.
- Tracked delivery information, mileage, and fuel use while on shift.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Drove company truck for local and intra-state pick-ups and deliveries.
- Reported suspected mechanical issues quickly to supervisor for remediation.
- Verified load against delivery ticket before beginning every shift.
- Interpreted maps and followed written and verbal directions.
Certified Client Retention Specialist
RentOne
04.2013 - 04.2018
- Implemented billing, collections and related interfaces to streamline customer retention processes.
- Documented details surrounding conversations, complaints, comments and actions taken to assist CRM.
- Worked collaboratively with customer service, sales and development teams to resolve complaints and drive experience management.
- Engaged with customers to determine needs and present appropriate resolutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Cross-trained and backed up other customer service managers.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Skilled at working independently and collaboratively in a team environment
- Worked well in a team setting, providing support and guidance
- Managed time efficiently in order to complete all tasks within deadlines
- Excellent communication skills, both verbal and written
- Passionate about learning and committed to continual improvement
Education
Specialized Studies - Communications/Political Science/Theater
Ohio University
Saint Clairsville, OH05.2012
Skills
- Flexible and Adaptable
- Critical Thinking
- Excellent Communication
- Attention to Detail
- Teamwork and Collaboration
- Organization and Time Management
- Self-Motivated
Timeline
Delivery Coordinator / Delivery Driver
Lowes Home Improvment
04.2018 - 05.2023
Certified Client Retention Specialist
RentOne
04.2013 - 04.2018
Specialized Studies - Communications/Political Science/Theater
Ohio University
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