Renny (Serenity) Burggraaf
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
Work History
Haunt Actor
Black Island Farms
08.2020 - Current
- Controlled crowd to maintain enjoyable and organized event experience
- Assisted guests by providing directions, enforcing restrictions and monitoring crowds
- Set up and broke down barricades and ropes to configure length of nightly queue
- Maintained personal appearance by meeting costume and makeup requirements
- Collaborated with other actors to brainstorm ideas
- Rehearsed for roles alone and with fellow actors
- Researched roles to learn traits, mannerisms, accents and other key features of characters
- Collaborated with director to find best interpretation for character
Sales Associate /Keyholder/Assistant Manager
Entertainmart
02.2022 - 09.2023
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Housekeeping Janitorial Service
Lotus Cleaning Services
05.2021 - 09.2021
- Cleaned units ranging from private homes, apartment complexes, office lobby centers, and individual housing units
- Vacuumed floors and dusted furniture to maintain organized, professional appearance
- Cleaned building floors by sweeping, mopping and scrubbing
- Interacted pleasantly with clients and guests when performing daily duties
- Maintained and organized cleaning supplies stock
- Employed deep-cleaning techniques for areas in need of additional sanitation
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation
- Adhered to daily cleaning schedules and updated as needed based on demand
Dairy/Frozen Associate
Walmart
06.2019 - 08.2019
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors
- Stocked shelves, racks and bins with new or transferred merchandise
- Demonstrated great teamwork skills with staff members involved in production and transport
- Received and counted stock items, recording data manually or on computer for inventory purposes
- Packaged items with appropriate materials to prevent damage during shipping
- Stored and organized items in tool or supply rooms, allowing for easy retrieval
Haunt Actor - Frightmares
Lagoon Amusement Park
08.2017 - 11.2018
- Worked in-house and on-line of Pioneer Village Scare & Frightening Frisco
- Interacted with guests to entertain and create fun atmosphere
- Provided quick problem-solving skills to resolve matters
- Maintained costume by laundering regularly and followed set appearance requirements
- Collaborated with other actors to brainstorm ideas
- Applied expertise in body movements, gestures and different forms of speech to engage audience members and drive engagement
Education
High School Diploma -
Syracuse High School
Syracuse, UT05.2021
Skills
- Sales Monitoring
- Product and Service Knowledge
- Orientating and Training
- Complex Problem Solving
- Scheduling and Coordinating
- Employee Coaching and Motivation
- Training and Development
- Customer Relations
- Retail Space Planning
- Project Management Abilities
Additional Information
Renny (they/them) has been a hard and dedicated worker since day one in the "real world" they were introduced to as a kid. With hobbies bouncing between music, animal care, videogames and card games- Renny's personality brings a natural light of relation and courtesy to every environment. They are excited and engaged in learning new methods to improve themselves and those around them by combining concepts from past to those learned in the future. Learning never stops, and Renny wouldn't have it any other way.
Timeline
Sales Associate /Keyholder/Assistant Manager
Entertainmart
02.2022 - 09.2023
Housekeeping Janitorial Service
Lotus Cleaning Services
05.2021 - 09.2021
Haunt Actor
Black Island Farms
08.2020 - Current
Dairy/Frozen Associate
Walmart
06.2019 - 08.2019
Haunt Actor - Frightmares
Lagoon Amusement Park
08.2017 - 11.2018
High School Diploma -
Syracuse High School
Similar Profiles
Abigail TalbotAbigail Talbot
Haunt Actor at Black Island FarmsHaunt Actor at Black Island Farms
Craig BurtonCraig Burton
Production Manager at Black Gold FarmsProduction Manager at Black Gold Farms
Olivia Lanciaux-SeymourOlivia Lanciaux-Seymour
Volunteer at West Island Black Community AssociationVolunteer at West Island Black Community Association
Jackson BiceJackson Bice
Haunt Actor at Dark Hour Haunted HouseHaunt Actor at Dark Hour Haunted House
Joseph LaurentiJoseph Laurenti
Haunt Actor at Raisin Hell RanchHaunt Actor at Raisin Hell Ranch