Renny Martinez
North Bergen,NJ
Summary
Dependable and safety-focused professional with a Class A CDL and Passenger Endorsement. Skilled in customer service, passenger assistance, and accurate recordkeeping. Strong ability to operate commercial passenger vehicles safely while maintaining compliance with DOT regulations. Highly organized and self-motivated, with excellent communication and interpersonal skills. Proven track record of managing schedules, prioritizing tasks, and ensuring on-time, reliable transportation.
Overview
6
6
years of professional experience
Work History
Meat Packer
Lafreida Meats
- Contact Number: (201) 537-8210
Produce Sales Associate
Walmart supercenter
- Contact Number: (201) 758-2810
Meat Sales Associate
Walmart supercenter
- Contact Number: (201) 758-2810
Drafter, Expediter
Empiretech Consulting Assoc. Inc.
Lot attendant
Home Depot
Package Handler, Truck loader
On Target Staffing
Customer Service Representative
Reach Financial
10.2022 - 02.2024
- Determined charges for services requested and arranged for billing.
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Obtained and examined relevant information to assess validity of complaints and determine possible causes.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Read from scripts to promote uniformity and consistency in communications.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Provided exceptional customer service to clients in fast-paced call center environment.
Lead Concierge
Planned Companies
02.2020 - 10.2022
- Contact Number: (973) 739 - 0080
- Created detailed reports outlining concierge services rendered on a weekly basis.
- Demonstrated expertise in providing exceptional customer service to guests of all backgrounds and levels of seniority.
- Collaborated with the front desk staff to ensure that all guest requests were handled in a timely manner.
- Successfully managed multiple tasks simultaneously while adhering to strict deadlines.
- Answered phone to make reservations, take and distribute messages, or redirect calls.
- Trained new employees on concierge duties such as greeting customers, handling reservations, bookings, answering questions about the facility, area.
- Trained new concierge staff members by offering constructive feedback to enhance productivity of new hires.
Car Salesman
Route 4 Auto Exchange
02.2019 - 11.2020
- Contact Number: (201) 773 - 9000
- Generated sales leads through referrals and cold calls.
- Computed sales prices, total purchases, and received and processed cash and credit payment.
- Successfully negotiated deals with customers while maximizing dealership profits.
- Developed effective sales strategies to meet monthly quotas while building long-term customer relationships.
- Followed up with customers post-sale to verify satisfaction.
- Conducted follow-up calls with clients post-sale to ensure satisfaction with their purchase.
- Demonstrated product features and benefits to customers to encourage purchase decisions.
- Incorporated knowledge across car makes and models to sell features and benefits of various vehicles.
Car salesman, Product Specialist
Honda of Tenafly
02.2019 - 11.2019
- Contact Number: (201) 568-7000
- Developed and implemented product training plans for customers and sales teams, utilizing knowledge of products and customer needs.
- Inspected equipment and read order sheets to prepare for delivery to users.
- Presented products to customers through verbal descriptions or demonstrations.
- Recommended new products based on customer preferences and needs.
- Met with customers to discuss needs, building rapport and providing product recommendations.
- Coordinated deliveries of products to customers, arranging for shipping and scheduling pickup times.
Seal Pack Machine Operator
Lafreida Meats
03.2018 - 11.2019
- Contact Number: (201) 537-8210
- Followed detailed instructions from work orders to complete assigned tasks correctly.
- Maintained accurate records of machine operation, including start and stop times, output quantities, and any malfunctions or repairs needed.
- Cleaned equipment and work area before, during, and after shift to promote sanitation.
- Maintained physical fitness to haul heavy materials and stay productive throughout long shifts.
- Loaded and unloaded materials onto machines and adjusted settings accordingly.
- Operated production machinery in a safe and efficient manner, while adhering to all safety protocols.
Education
Class A Semi Trucks - Combination Air Brake Endorsement
Smith & Solomon Driving School
Linden, NJ07.2025
Class B Passenger Endorsement - Passenger Endorsement
Ideal Driving School
Moonachie, NJ12.2025
Associates - Graphic Design
Wood Tobé-Coburn School
New YorkStudent in Graduate - undefined
Union City High School
New JerseySkills
- Class A license, combination & Air brakes & Passenger Endorsement
- Customer service experience
- Call center experience
- Leadership
- Complaint resolution
- Organizations
- Gathering personal information
- Call Management
- Discussing loan terms
- Data Entry
- Account updating
- Illustration
- Logo Design
- Product Knowledge
- Data Collection
- Conflict Resolution
- Multi-line phone talent
- Microsoft Excel
- Microsoft Outlook
- Technical skills
- Calculating payments
- CRM Software
- Above and beyond customer service & communication skills
- Adaptive
- Critical thinker
- Bilingual (fluent in Spanish & English)
- Fast learner
- Management skills
- Commercial Advertisement
- Photo Retouching
- Scheduling
- Live chat support
- Paperwork Processing
- Consultative Sales
- Information Security
LANGUAGES
English Fluent
Spanish Fluent
COURSEWORK
- Electronic layout design
- Web design
- Multimedia
- Electronic Drawing
- Hand Drawing
- Keyboarding
- Mac Intro
- Printing Production
- Graphic design History
Timeline
Customer Service Representative
Reach Financial
10.2022 - 02.2024
Lead Concierge
Planned Companies
02.2020 - 10.2022
Car Salesman
Route 4 Auto Exchange
02.2019 - 11.2020
Car salesman, Product Specialist
Honda of Tenafly
02.2019 - 11.2019
Seal Pack Machine Operator
Lafreida Meats
03.2018 - 11.2019
Meat Packer
Lafreida Meats
Produce Sales Associate
Walmart supercenter
Meat Sales Associate
Walmart supercenter
Drafter, Expediter
Empiretech Consulting Assoc. Inc.
Lot attendant
Home Depot
Package Handler, Truck loader
On Target Staffing
Associates - Graphic Design
Wood Tobé-Coburn School
Student in Graduate - undefined
Union City High School
Class A Semi Trucks - Combination Air Brake Endorsement
Smith & Solomon Driving School
Class B Passenger Endorsement - Passenger Endorsement
Ideal Driving School