Reno Contreras
West Allis,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Knowledgeable individual skilled in multiple trades, including electrical, plumbing and carpentry. Successful General Contractor successful working with various personalities and meeting very tight deadlines on variety of commercial and residential projects.
Overview
18
18
years of professional experience
Work History
General Contractor
American Dream Home Improvement
03.2016 - 12.2019
- Hired and oversaw subcontractors to meet project needs.
- Kept site work safe and in line with budget, schedule, and applicable building codes.
- Analyzed building plans and prepared bids to deliver timely, cost-effective project completion.
- Adhered to building codes and regulations in planning and construction phases for full project compliance.
- Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
- Implemented strategies to reduce costs, improve productivity and reduce waste.
- Reviewed contractor invoices, approving payments on acceptable work.
Car Sales Executive
Wilde Honda
01.2013 - 02.2016
- Organized lot and cars to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed performance for dealerships for new and used cars, spare parts and service departments.
- Improved overall customer buying experience to safeguard dealership revenue.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Prioritized helping customers over completing other routine tasks in store.
Car Sales Manager
Gentile Honda
09.2005 - 12.2012
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Improved overall customer buying experience to safeguard dealership revenue.
- Organized promotional events and interacted with community to increase sales volume.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Built relationships with customers and community to establish long-term business growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Facilitated business by implementing practical networking techniques.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Drove sales by developing multi-million dollar contract sales.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Communicated product quality and market comparisons by creating sales presentations.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
Car Salesperson
Rosen Kia
02.2002 - 09.2005
- Answered telephone and email inquiries from potential customers.
- Completed registration paperwork and sales documentation.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Developed successful sales strategies to maximize customer satisfaction and profit.
Education
Bachelors And Business Administration - Business Administration And Management
UW Platteville
Platteville, WIAssociate Of Political Science - Political Science
Milwaukee Area Technical College
Milwaukee, WIMicro Computer Office, Suite Applications, Interme - Computer And Information Sciences
Fox Valley Technical College
Appleton, WI12.2009
Microsoft Office Certification - Microsoft Office
Valley View School
Oshkosh, WI08.2009
Skills
- Worksite Safety
- Project Scope Assessment
- Labor Oversight
- Code Compliance
- Supply Management
- Project Planning
- Price Proposals
Timeline
General Contractor
American Dream Home Improvement
03.2016 - 12.2019
Car Sales Executive
Wilde Honda
01.2013 - 02.2016
Car Sales Manager
Gentile Honda
09.2005 - 12.2012
Car Salesperson
Rosen Kia
02.2002 - 09.2005
Bachelors And Business Administration - Business Administration And Management
UW Platteville
Associate Of Political Science - Political Science
Milwaukee Area Technical College
Micro Computer Office, Suite Applications, Interme - Computer And Information Sciences
Fox Valley Technical College
Microsoft Office Certification - Microsoft Office
Valley View School
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