Renuka Dahal
Marysville,USA
Summary
Results-driven banking and customer service professional with extensive experience in retail banking, relationship management, and sales. Expertise in delivering tailored financial solutions, managing accounts, and optimizing branch operations while consistently upholding exceptional service standards. Proven track record of exceeding performance goals and fostering strong client relationships, contributing to significant business growth through consultative sales and customer-focused strategies. Recognized as a two-time Signature Circle Winner and three-time Gala Winner, demonstrating a commitment to excellence in the industry.
Overview
10
10
years of professional experience
Work History
Personal Banker
KeyBank
Mukilteo, WA
03.2023 - Current
- Deliver personalized banking solutions by assisting customers with checking, savings, credit, and lending products.
- Open and maintain consumer and business accounts while ensuring compliance with banking regulations and operational procedures.
- Consistently achieve branch sales and referral goals through consultative conversations and relationship building.
- Educate customers on digital banking services, fraud prevention, and financial wellness tools.
- Process high-volume financial transactions accurately while maintaining confidentiality and customer trust.
- Recognized as a 2-time Signature Circle Winner and 3-time Gala Winner for outstanding sales performance and customer service excellence.
- Resolve customer concerns professionally and efficiently to enhance customer satisfaction and loyalty.
Customer Service Associate
Walgreens
Shoreline, WA
05.2022 - Current
- Provided exceptional customer service in a fast-paced retail environment.
- Assisted customers with purchases, payments, and product inquiries while maintaining a positive shopping experience.
- Trained new team members on operational procedures and customer service best practices.
- Managed multiple responsibilities efficiently while maintaining accuracy and professionalism.
Customer Service Banker
Rastriya Banijya Bank
Hetauda, Nepal
11.2021 - 01.2022
- Handled daily banking transactions and provided professional customer service support.
- Assisted clients with account setup, maintenance, and financial inquiries.
- Maintained accuracy in cash handling, balancing, and financial recordkeeping.
General Manager
R2 Mobile Collection
Hetauda, Nepal
01.2021 - 10.2021
- Oversaw business operations, inventory management, and sales performance.
- Developed customer retention strategies and supervised staff training and performance.
- Built long-term customer relationships through strong communication and service.
Sales Promoter
GIONEE Nepal
Hetauda, Nepal
08.2016 - 06.2018
- Promoted products through customer engagement and product demonstrations.
- Increased sales by identifying customer needs and recommending suitable products.
Education
Bachelor's Degree - Business Studies – Business Management
Tribhuvan University
Nepal12.2020
Skills
- Retail Banking Operations
- Cross-Selling & Upselling
- Cash Handling & Transaction Processing
- Customer Retention Strategies
- Compliance & Confidentiality
- Time Management
- Analytical & Problem-Solving Skills
- Customer Relationship Management
- Account Opening & Maintenance
- Sales & Referral Generation
- Problem Resolution
- Digital Banking Support
- Team Collaboration
- Verbal & Written Communication
- Branch operations
- Relationship building
- Positive attitude
- Fraud prevention
- Sales expertise
- Attention to detail
- Relationship building and management
- Banking policies and procedures
- Financial advising
- Account maintenance
- Regulatory compliance
- Financial services
- Account management
Timeline
Personal Banker
KeyBank
03.2023 - Current
Customer Service Associate
Walgreens
05.2022 - Current
Customer Service Banker
Rastriya Banijya Bank
11.2021 - 01.2022
General Manager
R2 Mobile Collection
01.2021 - 10.2021
Sales Promoter
GIONEE Nepal
08.2016 - 06.2018
Bachelor's Degree - Business Studies – Business Management
Tribhuvan University