Summary
Overview
Work History
Education
Skills
REFERENCES
Timeline
Generic

RENWICK JONES JR

Tuscaloosa,AL

Summary

Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.

Overview

13
13
years of professional experience

Work History

Ophthalmology Technician

Tuscaloosa Ophthalmology
Tuscaloosa, AL
05.2025 - Current
  • Educated patients about available vision correction options.
  • Dilated eyes using mydriatic drops and monitored patient responses to treatment.
  • Stocked inventory of pharmaceuticals used in the clinic.
  • Performing preliminary exams and tests.
  • Cleaning and maintaining ophthalmic equipment.
  • Supporting the ophthalmologist during eye surgeries and procedures.
  • Administering medications and topical treatments.
  • Examining test results and contributing to diagnostic discussions.

Guest Services/Sales Associate

Home2Suites
Tuscaloosa, Alabama
01.2022 - 07.2023
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Secured revenue, accurately monitoring cash intake, verifying receipts and maintaining store policy updates to sales reports.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Cultivated strong value-added relationships with customers daily by delivering product knowledge to drive business development.

MEMBER SERVICE REPRESENTATIVE

Planet Fitness
Tuscaloosa, AL
07.2020 - 09.2021
  • Maintained strong knowledgebase of product options and sales promotions to better serve every customer
  • Helped members resolve account problems and navigate internal systems to handle routine needs
  • Kept member service area clean and neat with well-stocked supplies and fliers
  • Offered exceptional customer service to differentiate and promote company brand
  • Cross-trained in different internal databases and service positions to help team members meet coverage demands.

LEASING AGENT/ COMMUNITY ASSISTANT

The Lofts at City Center
Tuscaloosa, AL
07.2017 - 04.2019
  • Prepared lease paperwork and obtained signatures and first payments from new residents
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features
  • Encouraged prospective tenants to fill out applications after property tours
  • Promoted property to businesses in local area through marketing collateral, phone calls and email messages.

CASHIER/FOOD RUNNER

McAlister's Deli
Tuscaloosa, Al
06.2015 - 03.2016
  • Operated cash register, collected payments and provided accurate change
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Helped customers find specific products, answered questions and offered product advice
  • Worked closely with front-end staff to assist customers
  • Processed sales transactions to prevent long customer wait times
  • Accepted cash and credit card payments, issued receipts and provided change
  • Trained new team members in cash register operation, stock procedures and customer services.

CASHIER

McAllister's Deli
Auburn, Al
07.2012 - 06.2015
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands
  • Verified customer identification for alcohol or tobacco purchases
  • Promoted specific item options to drive sales and achieve add-on purchases
  • Resolved customer complaints and escalated worsening concerns for remediation
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.

Education

High School Diploma -

Auburn High School
Auburn, AL
05.2014

Some College (No Degree) -

Shelton State Community College/ University of Alabama
Tuscaloosa, AL

Skills

  • Sales and marketing aptitude
  • Background checks
  • Business partnerships
  • Insurance Verification
  • Acute, Long-Term, Rehabilitative Care
  • Application processing
  • Corporate policies and procedures
  • Appointment Scheduling

REFERENCES

  • Nick Cox, McAlister's Deli (Tuscaloosa) - Cell: (334) 734-0339 - Store: (205) 758-0039
  • Erick Kent, Neighbor/Long Time Friend Manager/Regional Manager Technician at Coach Communications - Cell: (706) 662-3084
  • Megan Gregg, McAlister's Deli (Auburn) Cell: (251) 605-334 - Store: (334) 502-0101 .
  • John Delaney, Neighbor/Long Time Friend Manager/Shift Leader Insurance Administration, City of Auburn - Cell: (205) 310-3152

Timeline

Ophthalmology Technician

Tuscaloosa Ophthalmology
05.2025 - Current

Guest Services/Sales Associate

Home2Suites
01.2022 - 07.2023

MEMBER SERVICE REPRESENTATIVE

Planet Fitness
07.2020 - 09.2021

LEASING AGENT/ COMMUNITY ASSISTANT

The Lofts at City Center
07.2017 - 04.2019

CASHIER/FOOD RUNNER

McAlister's Deli
06.2015 - 03.2016

CASHIER

McAllister's Deli
07.2012 - 06.2015

High School Diploma -

Auburn High School

Some College (No Degree) -

Shelton State Community College/ University of Alabama

Similar Profiles

CREATE PROFILE