Renyce Alexis
Brooklyn,NY
Summary
Driven by a results-focused approach, I leveraged my team leadership and complex problem-solving skills at Hertz Car Rental to enhance customer satisfaction and streamline operations. Demonstrated expertise in strategic planning and customer service, achieving significant improvements in team performance and service delivery efficiency.
Overview
4
4
years of professional experience
Work History
POP Worker
NYC Parks Department
03.2025 - Current
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
Manger
Hertz Car Rental
06.2023 - 01.2024
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Mobile Phone Expert
T-Mobile
01.2022 - 02.2023
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Educated customers on device usage, promoting optimal utilization of features and functions.
- Provided exceptional customer service through active listening and problem-solving skills, leading to high customer retention rates.
- Delivered informative product demonstrations that showcased device features and benefits, driving purchase decisions.
Delivery Driver
Amazon
01.2021 - 12.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
Education
High School Diploma -
CityAs
New York, NY09.2020
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Strategic Planning
- Sales Techniques
- Computer Skills
- Customer Service
Timeline
POP Worker
NYC Parks Department
03.2025 - Current
Manger
Hertz Car Rental
06.2023 - 01.2024
Mobile Phone Expert
T-Mobile
01.2022 - 02.2023
Delivery Driver
Amazon
01.2021 - 12.2021
High School Diploma -
CityAs
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