Renz Reyes

In summary, Static Healthcare offers comprehensive suite of back office services, including credentialing, administrative support, human resource management, marketing, licensing and certifications, and educational events. With expertise and dedication to delivering exceptional service, Static Healthcare empowers healthcare professionals and organizations to focus on what matters most—providing high-quality patient care while driving business success.

• Serves as first point-of-contact for patients in fast-paced clinical environment and utilizes exceptional customer service skills to coordinate care and provide excellent patient experience. Responsibilities include pre-registration/scheduling, registration/check in, message and queue management, medical records request management, referral management, and billing/payment processing/charge reconciliation in accordance of HIPPA regulations.

Responsibilities:

• Intake patient information from RUNNER to provide to RN prior to test

• Assist with paperwork and recordkeeping

• Update and maintain patients’ health records

• Process insurance claims in compliance with law requirements • Use medical and accounting software

• Report patient information in timely and accurate manner in applicable systems

• May be asked to audit records to ensure 100% accuracy

• May be asked to pull data from medical and accounting software

• May be asked to answer office phone and direct patient inquiries appropriately

• May be asked to collaborate with doctors and nurses to stage test/lab supplies or patient forms prior to testing

• Expected to ensure compliance with procedures and maintenance of confidential health information practices

• Other duties as assigned

Administrative Specialist II works in depth with programs, processes, or services that are provided by department, in contrast to Administrative Assistants who provide administrative support services to a supervisor or for department as a whole. Administrative Specialist II may provide customer service requiring in depth knowledge and understanding of programs, processes, or services, administer varied or related processes, and/or provide specialized information related to programs, processes, or services provided by department. Administrative Specialists II perform wide variety of services and may function as clinic assistants, process and maintain records of clinical experience placements, support specified classes and training programs, process applications for admission to various programs, registrations, and course enrollments, provide support services for academic programs and events, human resource programs and processes, and academic records processes, prepare materials and arrange events, consultations, or interviews, coordinate maintenance and use of University assets, issue permits, process parking tickets and appeals, etc.

• Research, analyze and resolve customer issues in accurate and timely manner by using appropriate tools and resources to assess situations and create resolutions, while maintaining ownership of issues.
• Research and analyze data from various sources and tools - especially GDS (Airline Computer Reservation Systems) to close customer and supplier issues.
• Assist in development, testing, and communication of operational policies and procedures
• Identify service problems and conduct root cause analysis whilst signposting possible solutions
• Assists with inquiries from Expedia Headquarter Offices addressed to Senior Executives, Board of Directors, Legal Department, and Public Relations, as well as issues filed with Better Business Bureaus and Attorneys General.

Responsible for review and verification of patient data such as demographic, insurance, referral, contact info, supplies need., and updating EMR or providing information to appropriate health personnel.

• Responsible for completing Pre-Admit screening for all admissions and follows up with referring facility for additional medical records as necessary.
• Responsible for coordination of pre-admission orders and treatment to health staff.
• Assisting Clinical Team in coordinating transition of patients from hospitals to Care

Options, calendar review-follow up delivery of DME

• Responsible for scheduling and communicating any cancellations or changes to inter disciplinary team.
• Securing insurance pre-authorization for treatments and procedures.
• Uploading patient documents to EMR.
• Participated in onboarding training of back-office support team.