Overview
Work History
Education
Skills
Certification
Timeline
Generic

Renzo Castillo

Savannah,GA

Overview

5
5
years of professional experience
1
1
Certification

Work History

Barista

VEL
02.2024 - Current
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Provided personalized recommendations based on customer preferences, fostering loyalty and repeat business.
  • Developed strong product knowledge to upsell menu items and increase overall sales revenue.
  • Trained new employees on proper brewing techniques, equipment maintenance, and customer service standards.
  • Ensured optimal espresso extraction with precise grinding adjustments, regular machine maintenance, and quality control measures.
  • Delivered informative presentations on different types of coffee beans, brewing methods, and flavor profiles during special events or workshops.
  • Conducted regular coffee tastings to refine palate skills and stay informed about current trends in the industry.
  • Adhered to strict food safety guidelines when preparing food items such as sandwiches, pastries, or salads for customers'' enjoyment.
  • Coordinated with fellow staff members to keep communication lines open regarding ongoing tasks or potential issues that arose throughout shifts.
  • Displayed strong problem-solving abilities when addressing customer complaints or concerns promptly while maintaining professionalism at all times.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Controlled line and crowd with quick, efficient service.
  • Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
  • Maintained regular and consistent attendance and punctuality.
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
  • Kept product inventory stocked during times of customer congestion and high demand.
  • Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Addressed specific customer questions and requests, fielding to manager issues outside of scope.
  • Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
  • Handled OLTP systems, payment processing, cash change and issuing of receipt.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Used POS system to accurately enter orders and process payments.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.

Starbucks Shift Supervisor

JW Marriott
06.2023 - 02.2024
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
  • Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
  • Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Assisted in budget planning and cost control measures, contributing to the overall financial success of the establishment.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Oversaw maintenance activities within the premises, coordinating with contractors when necessary for timely repairs and upkeep tasks completion.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Improved distribution efficiency with design, development, and testing of embedded software applications.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Oversaw loading and unloading of packages in warehouse.
  • Managed staff hiring, training and supervision.
  • Supervised ongoing daily production phases.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Cafe Manager/Barista

Kafe Racer
05.2023 - 10.2023
  • Improved customer satisfaction by implementing efficient service procedures and staff training programs.
  • Streamlined cafe operations for increased efficiency and reduced waste, with thorough inventory management.
  • Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
  • Fostered a positive work environment through open communication channels and collaborative problem-solving approaches.
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Grew cafe sales by effectively marketing business and improving customer relations strategies.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
  • Introduced new menu items to add variety and selections and meet customer preferences.
  • Secured daily cash by verifying totals and making nightly deposits.
  • Kept cafe in full compliance with health code standards and achieved consistent scores above [Number].
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Purchased food and cultivated strong vendor relationships.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.

Starbucks Shift Supervisor

Hilton Clearwater Beach
08.2019 - 01.2022
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Completed store opening and closing procedures and balanced tills.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Oversaw maintenance activities within the premises, coordinating with contractors when necessary for timely repairs and upkeep tasks completion.
  • Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
  • Actively participated in promotional events aimed at increasing brand visibility within the community resulting in higher foot traffic volume.
  • Assisted in budget planning and cost control measures, contributing to the overall financial success of the establishment.
  • Completed cash and credit card transactions accurately using POS software.

Education

High School Diploma -

Clearwater High School
Clearwater, FL
05.2022

Skills

  • Food Preparation
  • POS Systems
  • Cash Handling
  • Opening and closing duties
  • Menu Memorization
  • Coffee expertise
  • Espresso machine operation
  • Ordering Procedures
  • Beverage Preparation
  • Retail Management
  • Sales expertise
  • Team Leadership
  • Cleanliness
  • Food Storage Management
  • Latte art
  • Inventory Management
  • New Hire Training
  • Safe Food Handling Practices
  • Point of sale operation
  • Teamwork and Collaboration
  • Workstation Maintenance
  • Quality Control
  • Spanish Fluency
  • Effective Communication

Certification

  • Barista Basics Training (Certified Barista), Starbucks Coffee Company -2020
  • Certified Barista Trainer, Starbucks Coffee Company - 2021

Timeline

Barista

VEL
02.2024 - Current

Starbucks Shift Supervisor

JW Marriott
06.2023 - 02.2024

Cafe Manager/Barista

Kafe Racer
05.2023 - 10.2023

Starbucks Shift Supervisor

Hilton Clearwater Beach
08.2019 - 01.2022

High School Diploma -

Clearwater High School

Similar Profiles

CREATE PROFILE
Renzo Castillo