Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Renzo Lobo

Skyforest,CA

Summary

Focused Quality Analyst with 20 years of experience conducting testing to facilitate quality and condition results. Possesses superior product knowledge to train and educate staff while maintaining optimal product storage and efficiency. Builds and maintains effective working relationships with internal and external customers.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Localization QA Lead

Blizzard Entertainment
08.2016 - 01.2024
  • Conducted localization project management for a variety of large-scale projects in Blizzard videogame franchises such as World of Warcraft, Hearthstone, StarCraft Remastered and Warcraft 3
  • Led a team of localization QA analysts in developing and executing test plans, reviewed areas of improvement resulting in a 50% reduction in post-release bugs
  • Managed priorities for the day-to-day activities of the team to fit different timelines and resources available
  • Trained members of the team in the use of Blizzard's internal in-house localization CAT tools
  • Also trained the team in how to conduct localization testing in different hardware platforms such as consoles and mobile phones
  • Supervised technical support and investigation for tickets submitted to our team
  • Monitored client satisfaction in different markets to evaluate effectiveness, reviewed customer feedback and implemented changes as needed.

Senior QA Analyst

GMED, a Modernizing Medicine Company
06.2013 - 10.2015
  • Test case creation and execution for multiple software improvements for the G-Gastro medical web app
  • Led testing efforts for all billing-related modules of the company software, utilizing SQL for test data validation
  • Ensured new software releases were production-ready and drafted technical documentation for support team members.

Senior QA Analyst

IBM
01.2013 - 06.2013
  • Conducted requirement analysis to identify ambiguity and redundancies in banking projects
  • Developed test scenarios and test cases based on requirements for Integration Testing
  • Led the team in executing tests and ensuring adherence to quality standards and project timelines.

Senior QA Analyst

Experian
07.2011 - 06.2012
  • Managed data processing operations for highly sensitive information, effectively creating credit reports for major financial institutions in the US using IBM Mainframe tools and SQL
  • Oversaw quality control activities to ensure accurate and timely delivery of reports to clients, while monitoring compliance with laws governing personal credit reports.

Education

Bachelor of Science - Computer Science

Duoc UC Institute
Santiago, Chile
12.2002

Skills

  • In house Blizzard CAT tools
  • Project Management
  • Training and Onboarding
  • Defect Tracking and Reporting
  • Technical Support
  • Test Planning
  • Test Design
  • Regression testing
  • Functional Testing
  • Manual testing
  • Unit testing
  • Integration testing
  • Performance testing
  • User Acceptance testing
  • UI testing
  • Software system analysis
  • Selenium
  • Agile and Scrum methodologies
  • SQL
  • Cloud applications
  • Experience working with offshore or remote teams
  • Continuous improvement for enterprise software
  • Regression Testing
  • Cross-browser testing
  • Test case design
  • Mobile app testing
  • Quality Metrics Analysis
  • Requirements Analysis
  • Web and Mobile Application QA
  • Bug Tracking and Resolution
  • Manual Testing
  • Excellent communication and interpersonal skills

Certification

ISTQB Certified Tester Foundation Level

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working

Timeline

Senior Localization QA Lead

Blizzard Entertainment
08.2016 - 01.2024

Senior QA Analyst

GMED, a Modernizing Medicine Company
06.2013 - 10.2015

Senior QA Analyst

IBM
01.2013 - 06.2013

Senior QA Analyst

Experian
07.2011 - 06.2012

Bachelor of Science - Computer Science

Duoc UC Institute

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Renzo Lobo