Experienced Director of Business Operations and Technology with a track record of driving operational excellence and technology innovation. Proven ability to optimize processes, enhance productivity, and lead cross-functional teams to achieve strategic goals. Expert in leveraging data analytics and technology solutions to improve efficiency and deliver value across the organization. Skilled in project management, stakeholder engagement, and fostering a culture of continuous improvement. Adept at aligning business operations with technology initiatives to support overall organizational growth and success.
Hi, I’m
Renzo Romero
San Francisco,CA
Summary
Overview
10
years of professional experience
1
Certification
Work History
Insidesource
Director of Business Operations & Technology
07.2024 - Current
Job overview
- First role of its kind, focusing on integrating technology with business operations to enhance efficiency
- Created a merger and acquisition strategy for our enterprise
- Onboarded an IT MSP, which entailed several projects: replacing all legacy hardware for 300+ employees, decommissioned on-premises servers for 11 sites globally and moved to the cloud; replacing switching and access points.
- Recruited, hired, mentored and trained 20+ staff on business procedures, policies, duties and customer care methods.
Enterprise
Sr. Manager, Business Operations
05.2021 - 07.2024
Job overview
- First role of its kind: Business Operations manages all software within the organization (US and EMEA), strategizing roadmaps and partnering with C-level and Senior Management to execute company initiatives
- Role: Identified and cataloged software technology implemented across the enterprise
- Conducted UX research
- Findings influenced our roadmap, which maximized the efficiency of our tech stack by optimizing, reducing, or eliminating duplicative programs
- Utilized research findings to improve cross-functional processes via software programs enabling higher productivity rates
- Created the first SaaS budget to track YoY spends, manage and negotiate vendor contracts
- Currently developing new roles to scale sustainably with a new business model I presented using financial benchmarks provided by a 3rd party industry data analyst firm
- Impact: Saved $300K in duplicated or unnecessary SaaS spend in 2023
- By optimizing one program and providing a data driven roadmap to leadership, we saved an additional $1.4M savings in 2023
- Current goals are $200K for software programs, and $1.5M in profit for Service Operations
- Both are on track with Q1 targets
- Recognition: 1 Spot Bonus, Annual Bonus, Pay Raise, Promotion from Regional level to Enterprise level resource
Insidesource
DEI Co-Founder & Board Member
01.2020 - 01.2024
Job overview
- A grassroots enterprise level ERG (employee resource group) created in 2020 as a response to George Floyd and BLM Riots
- Created the DEI Journey Roadmap that includes enterprise DEI initiative
- Partnered with executive management to drive these goals in a timely manner
- Develop workshops to train everyone from c-suite to individual contributors
- Developed the first budget and have been managing it for the last few years, which have included hiring a VP of People to help drive this group
- Positive change within internal and external environments
- Demonstrated the value of having a DEI sector that can bring positive changes, including equity in pay, standardized reviews, and open forums for safe conversations
- Recognition: Annual Peer Bonuses
NorCal Region
Project Management Supervisor
03.2019 - 05.2021
Job overview
- NorCal Regions Project Management team with local and cross-regional complex projects
- Role: Led multiple complex projects estimating from $100K – $8M in volume across the United States, while managing 6 direct reports with the same volume each
- Created and implemented standard operating procedures in NorCal
- Researched, developed training for, and implemented a new PM software tool
- Maintained departmental budgets, low to no turnover rates
- Impact: SOPs were adopted in our Northeast and Pacific Northwest regions
- Developed cross-regional support with my team as resources for complex projects
- Recognition: 3 Annual Bonuses, 2 Spot Bonuses, Promotion to Sr
- Manager of Business Systems
NorCal Region
Project Manager
08.2018 - 02.2019
Job overview
- Individual contributor within our project management team in NorCal
- Role: Developed and scoped complex projects from $50K - $4M in volume
- I was the dedicated resource for local SF and out-of-state projects managing from 10 – 25 projects at any given time
- Impact: Client retention for completed out-of-state projects bringing in new business from the same client or referrals for new opportunities
- Recognition: 2 Annual Bonuses, 2 Spot Bonuses, Promotion to supervisor
SF
Account Associate (AA)
01.2017 - 07.2018
Job overview
- Developmental role within the Account Management team for career growth opportunities
- Role: Led $10K - $2.5M projects as the main point of contact or sales support
- I developed client budgets, project timelines, assisted with design specifications, requested product and labor quotes, and developed client proposals
- Impact: Developed this role with leadership as a career path for Account Coordinators
- This role has allowed for many to grow internally
- I am currently redeveloping this role to scale sustainability with our new business model
- Recognition: 2 Annual Bonuses
SF
Account Coordinator Supervisor
01.2016 - 12.2016
Job overview
- Sales Support resources team for all sales teams
- Role: Managed 5 direct reports who supported all sales activities within the SF region at a volume of $50M
- Impact: Developed new processes and SOPs for sustainable growth patterns amongst the region
- Recognition: 1 Annual Bonuses, 2 Spot Bonus, Promotion to AA
Sales Support
Account Coordinator (AC)
05.2015 - 12.2015
Job overview
- Sales Support resources team for all sales teams
- Role: Individual contributor supporting 3 sales executives managing a range of $5M - $10M each
- Impact: Helped develop training guides for this role which is currently still in use 9 years later with slight modifications
- Currently, redeveloping this role
- Recognition: 1 Spot Bonus, Promotion to Supervisor
Sales Support
Receptionist/Procurement Specialist
01.2015 - 04.2015
Job overview
- Sales Support resources team for all sales teams
- Role: Hybrid role and first of its kind in the SF region
- I co-developed the position with my supervisor and peers
- Managed all visitors and all order management tasks for $50M in volume
- Impact: Developed SOPs for new procurement specialists
- Recognition: 1 Spot Bonus, Promotion to AC
Education
San Francisco State UniversitySan Francisco, CA
Bachelor of Theatre Arts from Acting
05.2012
University Overview
San Francisco State UniversitySan Francisco, CA
Associate Degree from Sociology
06.2010
University Overview
Skills
- Project Management
- Productivity Optimization
- Process Improvement
- Data Analytics
- Budgeting and forecasting
- Corporate Communications
- Cost-benefit analysis
- Business Workflows
- Financial data decision-making
- Contract Negotiation
- Strategic development
- Risk Mitigation
- Mergers & Acquisitions
Accomplishments
Accomplishments
- Achieved cross-functional teamwork by introducing Smartsheet for client in-take and workload management tasks.
- Achieved $500k annual savings by completing cataloguing all software programs by conducting extensive UX research surveys.
- Onboarded IT/AV/Universal Communication Managed Service Provider’s (MSP), respectively, to rebuild and replace outdated legacy infrastructure savings is $500k.
Certification
Solomon-Coyle PM Certification, 2019
Volunteercauses
Volunteercauses
- AIDS LifeCycle, 2014, 2020, 2022
- Climate Ride, 2024
- Breach Once More Theatre, Executive Director, 2012, 2018
Awards
Awards
- Dean’s Honor List, 2010-2012
- Summa Cum Laude, 2012
Keycontributions
Keycontributions
- DEI Co-Founder & Board Member, 01/01/20, Present, Positive change within our internal and external environments.
- Mentor, Guided eight Insiders to expand their careers internally. All eight have been promoted.
Languages
Spanish
Native or Bilingual
Timeline
Director of Business Operations & Technology
Insidesource
07.2024 - Current
Sr. Manager, Business Operations
Enterprise
05.2021 - 07.2024
DEI Co-Founder & Board Member
Insidesource
01.2020 - 01.2024
Project Management Supervisor
NorCal Region
03.2019 - 05.2021
Project Manager
NorCal Region
08.2018 - 02.2019
Account Associate (AA)
SF
01.2017 - 07.2018
Account Coordinator Supervisor
SF
01.2016 - 12.2016
Account Coordinator (AC)
Sales Support
05.2015 - 12.2015
Receptionist/Procurement Specialist
Sales Support
01.2015 - 04.2015
Solomon-Coyle PM Certification, 2019
San Francisco State University
Bachelor of Theatre Arts from Acting
San Francisco State University
Associate Degree from Sociology
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