Summary
Overview
Work History
Education
Skills
Certification
Groups
Awards
References
Timeline
Generic

Reon Walker

Zachary,LA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated to high levels of job satisfaction and meeting business goals. Can represent establishments with a friendly, professional demeanor at all times providing quality customer service. Strategic-minded, Self-Motivated, and consistently excellent.

Overview

10
10
years of professional experience
1
1
Certification

Work History

CS Upgrades Specialist

VIVINT INC
12.2020 - Current

ACS Specialist: Dec 2020- July 2021

AS Expert: July 2021- Feb 2022

TS Tier 1-3 Specialist: Feb 2022- Sept 2023

  • Enhanced team productivity by streamlining processes and implementing time-saving strategies.
  • Developed strong client relationships through consistent communication and attentive service.
  • Increased sales revenue with targeted marketing campaigns and strategic product positioning.
  • Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Followed all company policies and procedures to deliver quality work.

Independent Distributor

IT WORKS GLOBAL
04.2015 - 04.2020
  • Expanded distribution network by partnering with local businesses and fostering relationships with store owners.
  • Achieved consistent sales growth by regularly updating product knowledge and attending industry events.
  • Developed strong rapport with clients, leading to increased customer satisfaction and repeat business.
  • Managed inventory effectively to maintain optimal stock levels and minimize storage costs.
  • Trained new team members on best practices for selling products, ensuring a seamless transition into their roles as independent distributors.
  • Utilized social media platforms effectively to engage potential customers and build brand awareness within the community.
  • Negotiated favorable payment terms with suppliers to improve cash flow management and overall financial stability of the business.

Direct Support Personnel

LBH UNLIMITED RESOURCES INC
09.2018 - 01.2020
  • Enhanced client well-being by providing personalized support and assistance in daily living activities.
  • Ensured the safety and comfort of clients with diligent monitoring and attentive care during daily routines.
  • Assisted clients in achieving personal goals by providing physical, emotional, and social support tailored to their needs.
  • Supported clients' nutritional needs by preparing healthy meals tailored to individual dietary restrictions or preferences.
  • Contributed to a positive living environment by maintaining clean homes for clients through routine housekeeping tasks such as laundry or dishwashing services.
  • Maintained accurate records of client progress, adapting support strategies as needed to optimize outcomes.
  • Strengthened client relationships, fostering trust and open communication between clients, families, and healthcare providers.
  • Ensured timely administration of medications according to prescribed schedules, contributing to overall health maintenance for clients.
  • Provided reliable transportation to appointments, errands, and community outings while prioritizing client safety and comfort during travel.

Developmentalist

EASTERN LOUISIANA MENTAL HEALTH SYSTEMS
04.2018 - 09.2018
  • Reduced behavioral issues through consistent implementation of individualized care plans.
  • Ensured safety and comfort of clients with diligent monitoring and attentive care during daily routines.
  • Maintained accurate records of client progress, adapting support strategies as needed to optimize outcomes.
  • Provided reliable transportation to appointments, errands, and community outings while prioritizing client safety and comfort during travel.
  • Assisted in developing coping mechanisms for challenging situations among clients using effective behavior management techniques.
  • Maintained client confidentiality by adhering to strict privacy guidelines and professional ethics.
  • Encouraged and supported clients to participate in work and recreational activities to promote discipline, responsibility, and social interactions.
  • Monitored progress and documented patient health status changes to keep care team updated.

Lead Sales Associate/Assistant Manager in Training

RADIOSHACK
08.2013 - 01.2016
  • Increased sales revenue by developing and maintaining strong relationships with clients.
  • Delivered excellent customer service for repeat business and referrals.
  • Trained new sales associates to ensure consistent performance across the team.
  • Managed inventory effectively, minimizing stock-outs and overstock situations.
  • Implemented visual merchandising strategies to improve product presentation and increase sales conversions.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Led team meetings to share best practices, set targets, and motivate staff members toward achieving goals.
  • Handled cash register operations and customer transactions to process payments.
  • Performed effectively in a self-directed work environment, managing day-to-day operations and decisions.
  • Track the progress of weekly, monthly, quarterly, and annual objectives.
  • Ensure store schedules and objectives are met by employees.
  • Possession of store key, safe key, and assigned alarm store code.

Education

Child Psychology -

Southeastern Louisiana University
Hammond, LA

High school diploma - General

Zachary High School
Zachary, LA
01.2011

Skills

  • Emergency Response
  • Microsoft Software Proficiency
  • Customer Relations
  • Organizational skills
  • Performance Monitoring
  • Adaptability
  • Leadership
  • Cultural Awareness
  • Teamwork and Collaboration
  • Technical Expertise
  • Decision-Making
  • Effective verbal and written communication skills
  • Time management
  • Remote Office Availability
  • Quality Assurance

Certification

  • Office Support Exam exp.
  • Certified Medication Attendant (CMA) Certification
  • CPR certification
  • CPI Certification
  • Heart Saver First Aid
  • Basic Life Support (BLS Provider)
  • Learn2Serve LA Responsible Vendor Training

Groups

  • GAMMA ETA OMEGA, 2010-11, Baton Rouge’s Premier Chapter of Alpha Kappa Alpha Sorority, Inc.
  • AFSCME Union, 2018, Present, We are part of the American Federation of State, County, and Municipal Employees (AFSCME), Council 17. We work for the State of Louisiana, its parishes, cities, and private employers. AFSCME is one of the country's largest labor unions, with 1.6 million members in nearly every state. Its members provide many of the services that our communities need every day: maintaining our highways and streets, providing care to the elderly and mentally ill, protecting the safety and purity of drinking water, running our correctional facilities, and aiding neglected and abused children.

Awards

  • Academic Honor Roll
  • National Foreign Language Award Winner
  • Community Service Award

References

  • LeRoy Powell, Manager - Cricket Wireless, 225-367-4935
  • Tracy Payton, Supervisor - ELMHS, 225-634-0261
  • Cyntell Woodridge, Jumpstart Daycare Manager, 225-247-7714
  • Levain Woodridge/Personal, LBH Representative, 225-719-2883

Timeline

CS Upgrades Specialist

VIVINT INC
12.2020 - Current

Direct Support Personnel

LBH UNLIMITED RESOURCES INC
09.2018 - 01.2020

Developmentalist

EASTERN LOUISIANA MENTAL HEALTH SYSTEMS
04.2018 - 09.2018

Independent Distributor

IT WORKS GLOBAL
04.2015 - 04.2020

Lead Sales Associate/Assistant Manager in Training

RADIOSHACK
08.2013 - 01.2016

Child Psychology -

Southeastern Louisiana University

High school diploma - General

Zachary High School
Reon Walker