Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Brian JD Wimbley

Katy,TX

Summary

Dynamic and motivated professional with a strong foundation in customer service and a proven track record of coordinating and supervising shipping activities to ensure timely deliveries. Demonstrated leadership skills effectively manage and inspire teams, fostering a collaborative environment that drives operational success and enhances overall productivity. Experienced in implementing process improvements that boost workflow efficiency, ensuring accurate order processing and seamless departmental functions. Committed to leveraging strong problem-solving and organizational skills to make a significant positive impact in the desired position.

Overview

13
13
years of professional experience

Work History

Shipping Department Supervisor

Masons Mill & Lumber
04.2015 - Current
  • Improved employee morale and retention by fostering a positive work environment and providing opportunities for professional development.
  • Increased overall department productivity through effective personnel management and task delegation.
  • Collaborated with other departments to streamline communication, ensuring timely product availability for shipping.
  • Enhanced customer satisfaction levels with prompt and accurate order fulfillment, reducing delivery times.
  • Implemented quality control measures for packaging, resulting in fewer damaged goods upon arrival at the destination.
  • Assisted sales team in securing larger accounts by providing detailed information on shipping capabilities and turnaround times.
  • Addressed customer inquiries promptly regarding shipment status or concerns while maintaining professionalism at all times.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Reviewed paperwork to determine priorities and set schedules.
  • Oversaw warehouse crew stocking inventory and preparing loads.
  • Assigned tasks to team members to complete within designated time frames.
  • Developed and implemented strategies to improve team productivity and efficiency.

Truck Driver Helper

Mason's Mill & Lumber
04.2015 - Current
  • Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
  • Exhibited good attendance, work habits, and willingness to learn job functions.
  • Prevented damage to packages and products by correctly securing loads.
  • Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
  • Lifted and carried packages weighing up to [Number] pounds.
  • Assisted drivers with navigation, ensuring accurate and prompt deliveries for clients.
  • . Upheld company values through excellent customer service skills while addressing client inquiries or concerns regarding their deliveries.
  • Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
  • Arranged packages on truck to achieve best use of storage space and to minimize damage.
  • Assisted driver with product or package deliveries to residential and commercial locations.
  • Communicated effectively with dispatchers, providing real-time updates on delivery progress and potential delays.
  • Demonstrated professional conduct at all times when interacting with customers during pickups or dropoffs.
  • Reported package damage or delivery issues to driver for swift resolution.
  • Applied strong problem-solving skills during unexpected delivery challenges, finding solutions that minimally impacted timelines or customer satisfaction levels.
  • Assisted with vehicle maintenance tasks, contributing to the overall safety and functionality of the fleet.

Front End Cart Collector

Fiesta Mart
07.2014 - 04.2015
  • Improved customer experience by maintaining an organized and visually appealing retail space.
  • Increased sales revenue by establishing and nurturing relationships with key retail clients.
  • Mentored new hires on best practices in retail salesmanship, contributing positively to overall team cohesion.
  • Collected carts left in parking areas and returned to retail stores.

Courtesy Clerk

Kroger
04.2012 - 08.2013
  • Courtesy clerks are the face of the industry. We personally brighten the day of our customers so that they make a quick and eager return to our store.
  • Front end Courtesy Clerk
  • Stockings
  • Assist customers with groceries
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
  • Enhanced customer satisfaction by providing efficient bagging and carryout services.
  • Improved customer experience by offering assistance with locating products throughout the store when needed.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Collected more than [Number] shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Facilitated smooth transactions by returning misplaced items to their appropriate locations within the store quickly and efficiently.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.

Education

No Degree -

Cypress Springs High School
Cypress, TX
06.2014

Skills

  • Logistics management
  • Effective communication
  • Computer skills
  • Effective schedule management
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Reliability
  • Workplace safety
  • Critical thinking
  • Customer relations
  • Email and phone communication

Accomplishments

  • Video Tech distinguished honor award
  • Vice President of school anime club (C-SAW)
  • Competed in video workshop competition

Timeline

Shipping Department Supervisor

Masons Mill & Lumber
04.2015 - Current

Truck Driver Helper

Mason's Mill & Lumber
04.2015 - Current

Front End Cart Collector

Fiesta Mart
07.2014 - 04.2015

Courtesy Clerk

Kroger
04.2012 - 08.2013

No Degree -

Cypress Springs High School

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