Summary
Overview
Work History
Education
Skills
Timeline
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Reona Brumfield

Syracuse,NY

Summary

Collaborative and driven Client Care Specialist performs well in fast-paced, high-volume environments. Works with minimal direction or supervision to accomplish remarkable results. Adept at prioritizing tasks, managing time and using consistent, effective approach.

Overview

7
7
years of professional experience

Work History

Client Care Specialist

Rescue Mission Alliance
Syracuse, NY
11.2021 - Current
  • Resolved client issues by correcting immediate problems and communicating with staff.
  • Used job-related software to compose or prepare correspondence, case notes and technical reports
  • Created and updated client records by entering general data, services provided and invoice information.
  • Identified opportunities for improvement within existing systems and processes.
  • Approached clients and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Completed day-to-day duties accurately and efficiently.

Home Health Aide

Manlius Holmes for Adults
Manlius, NY
05.2017 - 11.2021
  • Improved patient outlook and daily living through compassionate care.
  • Assisted in ambulation and exercise routines for clients.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
  • Assisted with client personal care needs to foster independence and well-being.
  • Administered medications as instructed by physician or nurse practitioner.
  • Reported any changes in the client's physical or emotional condition to supervisor immediately.
  • Took initiative to ensure all tasks were completed efficiently within the designated time frame.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
  • Documented care provided and submitted notes to supervisor.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Changed bed linens and maintained a clean living environment for the client's safety.

Education

High School Diploma -

E.E. Smtih
Fayetteville, NC
06-2012

Some College (No Degree) -

Onondaga Community College
Syracuse, NY

Skills

  • In-Home Assessment
  • Client Interviews
  • Customer Relations
  • Proficient in [Microsoft,Excel]
  • Document Review
  • Document Analysis
  • Client Advocacy
  • Client Interviewing

Timeline

Client Care Specialist

Rescue Mission Alliance
11.2021 - Current

Home Health Aide

Manlius Holmes for Adults
05.2017 - 11.2021

High School Diploma -

E.E. Smtih

Some College (No Degree) -

Onondaga Community College

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Reona Brumfield