Reona Kenner
Greenville,NC
Summary
Proven to excel in fast-paced environments, I leveraged strong multitasking and exceptional customer service skills at Olive Garden to enhance guest satisfaction and resolve complaints efficiently. My ability to handle cash accurately and train new team members at SUBWAY® Restaurants underscores my commitment to team success and professional growth.
Overview
4
4
years of professional experience
Work History
Server
Olive Garden
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Team Member
SUBWAY®Restaurants
01.2021 - 07.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
Bachelor Of Pharmacy -
Pitt Community College
Winterville, NCSwansboro High School
Swansboro, NC06.2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Customer service
Timeline
Server
Olive Garden
08.2024 - Current
Team Member
SUBWAY®Restaurants
01.2021 - 07.2024
Bachelor Of Pharmacy -
Pitt Community College
Swansboro High School
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