Experienced Business/Administrative Manager Professional in the areas of Business Management-Operations, Fiscal Budgets, Contracts, HR & Technology Data Management, Medical Education Administration & Claims Adjuster. Independent, Innovative, Ethical and Reliable Specialist and Leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
37
37
years of professional experience
Work History
Assistant Business Manager
LSU- Health Science Center-New Orleans (Branch Location)
01.2021 - 03.2024
Serve as liaison between LSU Health Sciences Center-New Orleans and Baton Rouge campus and affiliate hospitals. Worked under direction of Dean's Office.
Managed Human Resources and faculty appointments, travel requests, approvals and reimbursements, new hires, terminations, payroll work time tracking and other personnel matters.
Coordinate faculty and staff recruitment and hiring processes.
Establish, implement and monitor systems to effectively deal with short and long term administrative and financial processes
Assist with budget preparation and monitoring, contract processing and administration.
Liaison with grant/clinical trial department administration (pre and post awards).
Liaison with Baton Rouge Campus residency training programs faculty, staff, residency coordinators and hospital affiliates such as Our Lady of the Lake Regional Medical Center, Children's Hospital & Woman's Hospital
Assist Business Manager in management of day-to-day campus operations: accounting, auditing, budgeting, purchasing, payables and reimbursements, LSUHSC Foundation account, inventory control, faculty income plans and productivity models and personnel action forms used for Human Resource, Payroll, and/or Accounting Systems
Maintain all personnel and contract files in Business Office.
Enhanced department efficiency by streamlining processes and implemented New Standard Operating Procedures Training Manuals.
Administrator
Healing Hands Staffing (Licensed LA Dept Of Health & CARF Accredited Behavioral Health Outpatient Treatment Agency)
08.2019 - 12.2020
Responsible for the agency's business day to day operations, HR, payroll, personnel files, new hire staff on boarding & orientation, skills trainings, monthly fiscal reports, policies and procedures, compliances, etc
Collaborated with Independent Compliance Consultant to obtain Required by LA Dept of Health- 3 years CARF Accreditation (Commission on Accreditation of Rehabilitation Facilities)
CARF is a non-profit accreditation of health & human services providers in the areas of Behavioral Health
CARF assists providers in improving quality of services to their clients
Represent agency in internal & external meetings, activities & community affiliations
Supervise & train office staff in administrative & operational activities
Manage business vendors billing activities, feature upgrades and affiliation agreement contracts
Assist owner/CEO in implementation of new programs and services
Develop standard operating procedures, flow charts & quality improvements in operation processes
Create database reports from agency's Checkpoint Integrity Support Electronic Health Records (EHR) Clinical software & billing data systems for Behavioral Health Practices
Demonstrate knowledge, experience & expertise in all areas of business management.
Senior Department Administrator & Systems Specialist
Tulane University School Of Medicine
03.2012 - 06.2019
Office of Graduate Medical Education (GME) is dedicated to support human resource and administrative operations processes for MD Post Graduate Physicians in training at Tulane University School of Medicine under direction of the Dean's Department
Worked with various stakeholders (16 regional hospital affiliates, 500+ Post Graduate Physicians in training, 42 residency/fellowship program directors & 40 program coordinators, 40 + department administrators, Work Force Department, third party vendors) to build strong relationships in a team-based environment
Responsible for oversight & management of 500 + MD Physician's in training Human Resource functions such as creating personnel files, obtaining & maintaining their MD licenses, payroll, benefits enrollment, leave of absences, demographic data, orient, on-boarding, graduation, termination, COBRA, HRMS functions, immigration visa's, travel reimbursement, HIPAA & other compliance requirements
Served as 'Kronos' Workforce Management System Timekeeper & 'Superuser' & processed payroll
Responsible for hospital affiliate agreements & contracts management to ensure & maintain Department revenues & develop funding
Processed monthly affiliate hospital billing using resident database system with focus on accuracy of rotation schedules & FTE Reports
Processed audits from Centers for Medicare & Medicaid Services (CMS) or Hosp Affiliates for schedule billing discrepancies
Served as 'Systems Specialist' and Utilized over 18 + year's GME experience with start-up, transition & implementation of New Innovations, E-Value and Med Hub residency management database systems
Trained Users
Leveraged detail-focused and service-oriented nature to make positive impact on administrative operations & policy/regulatory matters
Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements
Streamlined processes to maximize operational efficiency & improvements & employed proven problem-solving techniques to resolve issues quickly and effectively.
Senior Education Program Manager
Ochsner Medical Center/Ochsner Clinic Foundation
11.2000 - 03.2012
Supported Human Resource and Administrative Operations for Physician House Staff (residents & fellows) in training at Ochsner Clinic Foundation
Accredited by (ACGME) Accreditation Council for Graduate Medical Education which is the accrediting body for post graduate medical training programs
Maintained various leadership roles such as Assistance Director, Team Leader & Senior Education Program Manager
Was responsible for processes that affected reimbursement activities for over 230 Ochsner residents and fellows in 18 Residency and Fellowship training programs
Processed residents & fellows bi-weekly payroll using the Lawson Payroll system
Managed the 'Kronos' Payroll System and functioned as the Department Timekeeper & Manager
Conducted GME staff's Annual Performance Evaluations, employee oversight, & day to day operations
Performed monthly orientation for approximately 480 LSU, Tulane Visiting rotating residents at Ochsner
Managed the oversight of rotation schedules, analyzed & prepared data for timely invoicing/reimbursement of rotations as contractually agreed
Created resident training contracts & Managed their benefits (enrollment & renewal)
Participated in data gathering and analysis as needed, particularly as it related to GME reimbursement equal to over 26 million dollars per year in direct and indirect graduate medical education reimbursement.
Human Resource Director
Victory Home Health
01.1996 - 08.2000
Directly responsible for the Home Health Agency's LA Dept of Health & Hospitals Annual Licensure & JCAHO accreditation as it affects Human Resources responsibilities
Managed over 100 direct staff employees including independent medical contractors
Set Up & Managed ADP Payroll Time & Attendance & Paycheck system
Also responsible for State and Federal Tax forms, W-2's & Payroll Reports
Compiled and maintained all HR records, employee personnel files, monitored continuing education, created and monitored health benefits & annuity retirement accounts
Created job descriptions, recruited, interviewed & tested prospective employees for various job positions, obtained criminal background checks, monitored compliance for professional licenses & qualifications, developed & maintained employee grievance procedures, Investigated & maintained worker's compensation and department of labor claims
Developed HR Policies & Procedures, and administered employee training and orientation & performance evaluations
Upon termination of employees, performed exit interviews, finalized COBRA and annuity accounts.
Senior Claims Adjuster
Allstate Insurance Co.
08.1993 - 09.1994
Processed claims for personal lines, homeowners, and casualty files
Handled claims from initial call to conclusion and settlement
Received approximately 100 to 200 claims per month with monthly closure quota's
Entire claims process involved determining coverage, liability and damages
Left agency in good standing with goals met and performance standards exceeded
Also, received several high ratings in the area of customer service & led the work team unit in the number of required settlement closures claims.
Senior Claims Adjuster
Allstate Insurance Co.
04.1987 - 02.1992
Insurance Adjuster responsible for General Claims: investigating for coverage, liability and damages
Experience handling Catastrophe Property damage claims during natural disasters or total losses due to human error or unforeseen circumstances
Advanced to Specialist in handling Bodily Injury Claims
Direct contact with customers, attorneys, doctors, and various vendors in insurance claims industry
Claims territory covered 50 mile's radius which required extensive travel.
Overall objective was to maintain claims from beginning to end, resulting in amicable settlements.
Education
Bachelor of Arts - Marketing, Business Administration
Southeastern LA. University
Hammond, LA
05.1983
Master of Arts - Business Administration
University of Phoenix
New Orleans, LA
06.2012
Skills
Microsoft 365 (Outlook, Word, Excel/Pivot, PowerPoint)
PeopleSoft System for HR & Finance
P-Card System, BDS-Budget Development System, Concur Travel Expense, Sci-Quest Procurement
Contract Management System
Payroll and Time and Attendance Systems (Kronos, ADP, Lawson, Payroll RX)
Human Resources & Employee Management (Payroll, Benefits, Performance Evaluations)
Oracle e-Business Suite & HRMS-Human Resource Management & HRIS-Human Resource Info Systems
Expert with residency Management Database systems (New Innovation, E-Value, & Med- Hub) Administration, Schedules, Data Entry, Reports
Experience with Checkpoint Integrity Support Electronic Health Records - EHR Clinical Software & Billing Database system
Relias E-learning Systems
Multi-tasked, Detailed, Organized, Self-directed, minimal supervision & possess good judgment
Project Management- developed concepts/ideas & made them happen or improved Standard Operating Procedures
Family Medicine Resident Physician at LSU Health Sciences Center New OrleansFamily Medicine Resident Physician at LSU Health Sciences Center New Orleans
Medical Coding Specialist/ Diagnostic Scheduler / Medical Receptionist/ Medical Records at LSU Health Sciences Center New OrleansMedical Coding Specialist/ Diagnostic Scheduler / Medical Receptionist/ Medical Records at LSU Health Sciences Center New Orleans