Summary
Overview
Work History
Education
Skills
Timeline
Generic

Reonda Victor

Laplace,LA

Summary

Experienced Business/Administrative Manager Professional in the areas of Business Management-Operations, Fiscal Budgets, Contracts, HR & Technology Data Management, Medical Education Administration & Claims Adjuster. Independent, Innovative, Ethical and Reliable Specialist and Leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

37
37
years of professional experience

Work History

Assistant Business Manager

LSU- Health Science Center-New Orleans (Branch Location)
01.2021 - 03.2024
  • Serve as liaison between LSU Health Sciences Center-New Orleans and Baton Rouge campus and affiliate hospitals. Worked under direction of Dean's Office.
  • Managed Human Resources and faculty appointments, travel requests, approvals and reimbursements, new hires, terminations, payroll work time tracking and other personnel matters.
  • Coordinate faculty and staff recruitment and hiring processes.
  • Establish, implement and monitor systems to effectively deal with short and long term administrative and financial processes
  • Assist with budget preparation and monitoring, contract processing and administration.
  • Liaison with grant/clinical trial department administration (pre and post awards).
  • Liaison with Baton Rouge Campus residency training programs faculty, staff, residency coordinators and hospital affiliates such as Our Lady of the Lake Regional Medical Center, Children's Hospital & Woman's Hospital
  • Assist Business Manager in management of day-to-day campus operations: accounting, auditing, budgeting, purchasing, payables and reimbursements, LSUHSC Foundation account, inventory control, faculty income plans and productivity models and personnel action forms used for Human Resource, Payroll, and/or Accounting Systems
  • Maintain all personnel and contract files in Business Office.
  • Enhanced department efficiency by streamlining processes and implemented New Standard Operating Procedures Training Manuals.

Administrator

Healing Hands Staffing (Licensed LA Dept Of Health & CARF Accredited Behavioral Health Outpatient Treatment Agency)
08.2019 - 12.2020
  • Responsible for the agency's business day to day operations, HR, payroll, personnel files, new hire staff on boarding & orientation, skills trainings, monthly fiscal reports, policies and procedures, compliances, etc
  • Collaborated with Independent Compliance Consultant to obtain Required by LA Dept of Health- 3 years CARF Accreditation (Commission on Accreditation of Rehabilitation Facilities)
  • CARF is a non-profit accreditation of health & human services providers in the areas of Behavioral Health
  • CARF assists providers in improving quality of services to their clients
  • Represent agency in internal & external meetings, activities & community affiliations
  • Supervise & train office staff in administrative & operational activities
  • Manage business vendors billing activities, feature upgrades and affiliation agreement contracts
  • Assist owner/CEO in implementation of new programs and services
  • Develop standard operating procedures, flow charts & quality improvements in operation processes
  • Create database reports from agency's Checkpoint Integrity Support Electronic Health Records (EHR) Clinical software & billing data systems for Behavioral Health Practices
  • Demonstrate knowledge, experience & expertise in all areas of business management.

Senior Department Administrator & Systems Specialist

Tulane University School Of Medicine
03.2012 - 06.2019
  • Office of Graduate Medical Education (GME) is dedicated to support human resource and administrative operations processes for MD Post Graduate Physicians in training at Tulane University School of Medicine under direction of the Dean's Department
  • Worked with various stakeholders (16 regional hospital affiliates, 500+ Post Graduate Physicians in training, 42 residency/fellowship program directors & 40 program coordinators, 40 + department administrators, Work Force Department, third party vendors) to build strong relationships in a team-based environment
  • Responsible for oversight & management of 500 + MD Physician's in training Human Resource functions such as creating personnel files, obtaining & maintaining their MD licenses, payroll, benefits enrollment, leave of absences, demographic data, orient, on-boarding, graduation, termination, COBRA, HRMS functions, immigration visa's, travel reimbursement, HIPAA & other compliance requirements
  • Served as 'Kronos' Workforce Management System Timekeeper & 'Superuser' & processed payroll
  • Prepared & successfully managed GME Fiscal Budgets, financial services, transactions, & invoicing to decrease financial inconsistencies
  • Responsible for hospital affiliate agreements & contracts management to ensure & maintain Department revenues & develop funding
  • Processed monthly affiliate hospital billing using resident database system with focus on accuracy of rotation schedules & FTE Reports
  • Processed audits from Centers for Medicare & Medicaid Services (CMS) or Hosp Affiliates for schedule billing discrepancies
  • Served as 'Systems Specialist' and Utilized over 18 + year's GME experience with start-up, transition & implementation of New Innovations, E-Value and Med Hub residency management database systems
  • Trained Users
  • Leveraged detail-focused and service-oriented nature to make positive impact on administrative operations & policy/regulatory matters
  • Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements
  • Streamlined processes to maximize operational efficiency & improvements & employed proven problem-solving techniques to resolve issues quickly and effectively.

Senior Education Program Manager

Ochsner Medical Center/Ochsner Clinic Foundation
11.2000 - 03.2012
  • Supported Human Resource and Administrative Operations for Physician House Staff (residents & fellows) in training at Ochsner Clinic Foundation
  • Accredited by (ACGME) Accreditation Council for Graduate Medical Education which is the accrediting body for post graduate medical training programs
  • Maintained various leadership roles such as Assistance Director, Team Leader & Senior Education Program Manager
  • Was responsible for processes that affected reimbursement activities for over 230 Ochsner residents and fellows in 18 Residency and Fellowship training programs
  • Processed residents & fellows bi-weekly payroll using the Lawson Payroll system
  • Managed the 'Kronos' Payroll System and functioned as the Department Timekeeper & Manager
  • Conducted GME staff's Annual Performance Evaluations, employee oversight, & day to day operations
  • Performed monthly orientation for approximately 480 LSU, Tulane Visiting rotating residents at Ochsner
  • Managed the oversight of rotation schedules, analyzed & prepared data for timely invoicing/reimbursement of rotations as contractually agreed
  • Created resident training contracts & Managed their benefits (enrollment & renewal)
  • Participated in data gathering and analysis as needed, particularly as it related to GME reimbursement equal to over 26 million dollars per year in direct and indirect graduate medical education reimbursement.

Human Resource Director

Victory Home Health
01.1996 - 08.2000
  • Directly responsible for the Home Health Agency's LA Dept of Health & Hospitals Annual Licensure & JCAHO accreditation as it affects Human Resources responsibilities
  • Managed over 100 direct staff employees including independent medical contractors
  • Set Up & Managed ADP Payroll Time & Attendance & Paycheck system
  • Also responsible for State and Federal Tax forms, W-2's & Payroll Reports
  • Compiled and maintained all HR records, employee personnel files, monitored continuing education, created and monitored health benefits & annuity retirement accounts
  • Created job descriptions, recruited, interviewed & tested prospective employees for various job positions, obtained criminal background checks, monitored compliance for professional licenses & qualifications, developed & maintained employee grievance procedures, Investigated & maintained worker's compensation and department of labor claims
  • Developed HR Policies & Procedures, and administered employee training and orientation & performance evaluations
  • Upon termination of employees, performed exit interviews, finalized COBRA and annuity accounts.

Senior Claims Adjuster

Allstate Insurance Co.
08.1993 - 09.1994
  • Processed claims for personal lines, homeowners, and casualty files
  • Handled claims from initial call to conclusion and settlement
  • Received approximately 100 to 200 claims per month with monthly closure quota's
  • Entire claims process involved determining coverage, liability and damages
  • Left agency in good standing with goals met and performance standards exceeded
  • Also, received several high ratings in the area of customer service & led the work team unit in the number of required settlement closures claims.

Senior Claims Adjuster

Allstate Insurance Co.
04.1987 - 02.1992
  • Insurance Adjuster responsible for General Claims: investigating for coverage, liability and damages
  • Experience handling Catastrophe Property damage claims during natural disasters or total losses due to human error or unforeseen circumstances
  • Advanced to Specialist in handling Bodily Injury Claims
  • Direct contact with customers, attorneys, doctors, and various vendors in insurance claims industry
  • Claims territory covered 50 mile's radius which required extensive travel.
  • Overall objective was to maintain claims from beginning to end, resulting in amicable settlements.

Education

Bachelor of Arts - Marketing, Business Administration

Southeastern LA. University
Hammond, LA
05.1983

Master of Arts - Business Administration

University of Phoenix
New Orleans, LA
06.2012

Skills

  • Microsoft 365 (Outlook, Word, Excel/Pivot, PowerPoint)
  • PeopleSoft System for HR & Finance
  • P-Card System, BDS-Budget Development System, Concur Travel Expense, Sci-Quest Procurement
  • Contract Management System
  • Payroll and Time and Attendance Systems (Kronos, ADP, Lawson, Payroll RX)
  • Human Resources & Employee Management (Payroll, Benefits, Performance Evaluations)
  • Oracle e-Business Suite & HRMS-Human Resource Management & HRIS-Human Resource Info Systems
  • Expert with residency Management Database systems (New Innovation, E-Value, & Med- Hub) Administration, Schedules, Data Entry, Reports
  • Experience with Checkpoint Integrity Support Electronic Health Records - EHR Clinical Software & Billing Database system
  • Relias E-learning Systems
  • Multi-tasked, Detailed, Organized, Self-directed, minimal supervision & possess good judgment
  • Project Management- developed concepts/ideas & made them happen or improved Standard Operating Procedures
  • Strong Professional, Critical Thinking, Analytical & Problem-Solving Skills
  • Great Interactive & Interpersonal Skills (In person, phone & video communications)

Timeline

Assistant Business Manager

LSU- Health Science Center-New Orleans (Branch Location)
01.2021 - 03.2024

Administrator

Healing Hands Staffing (Licensed LA Dept Of Health & CARF Accredited Behavioral Health Outpatient Treatment Agency)
08.2019 - 12.2020

Senior Department Administrator & Systems Specialist

Tulane University School Of Medicine
03.2012 - 06.2019

Senior Education Program Manager

Ochsner Medical Center/Ochsner Clinic Foundation
11.2000 - 03.2012

Human Resource Director

Victory Home Health
01.1996 - 08.2000

Senior Claims Adjuster

Allstate Insurance Co.
08.1993 - 09.1994

Senior Claims Adjuster

Allstate Insurance Co.
04.1987 - 02.1992

Bachelor of Arts - Marketing, Business Administration

Southeastern LA. University

Master of Arts - Business Administration

University of Phoenix
Reonda Victor