Summary
Overview
Work History
Education
Skills
Timeline
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R'eonna Arnold

Locust Grove,GA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the sales industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Overview

3
3
years of professional experience

Work History

Membership Clerk

Costco Wholesale
09.2023 - Current
  • Contributed to increased retention rates through consistent follow-up with members regarding renewals and payment processing.
  • Cultivated positive relationships with vendors involved in membership service delivery by working closely during event planning phases.
  • Served as a knowledgeable resource for potential members seeking information about benefits, fees, policies, and procedures related to joining the organization.
  • Trained new hires on membership processes, contributing to a cohesive team environment focused on excellent customer service.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Member Service Representative

BJ's Wholesale Club
06.2023 - 08.2023
  • Demonstrated track record of success in generating new revenue streams while building customer loyalty and retention
  • Handle all member problems and complaints with professionalism and courtesy
  • Listen, identify, and recommend products and services to help meet members' needs
  • Created detailed reports on customer purchases, inventory levels, pricing strategies, and promotional activities
  • Performed administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports
  • Quoted prices, credit, or contract terms, warranties, and delivery dates
  • Contacted regular and prospective customers to demonstrate products, explain product features, and solicit orders.

Member Service Specialist

Sam's Club
01.2022 - 05.2022
  • Processed credit card applications, and initiated credit card contracts
  • Assisted hundreds of members daily with returns, purchases, and opening credit
  • Answering phone inquiries, and helping with dispute resolution
  • Well-versed in all areas, including merchandise, customer service, and transaction processing
  • Lead on customer service and membership calls to attract and retain members
  • Monitored, evaluated, and updated member services and benefits.

Barista

Starbuck's
06.2021 - 09.2021
  • Helped craft a variety of drinks, each having its specifications for hundreds of customers daily
  • Managed and maintained store inventory by ordering, receiving, and stocking supplies as well as retail products
  • Took customer orders and conveyed them to other employees for preparation; assisted the crew during high-volume orders
  • Strong customer service background
  • Maintained a calm, professional demeanor in fast-paced environments, quickly addressing customer needs, resolving inquiries, and de-escalating challenges
  • Utilized cash register or POS system to receive and process payments.

Education

UEI College

High School Diploma -

Locust Grove High School
05.2022

Skills

  • Payment Processing
  • Customer satisfaction measurement
  • Product Knowledge
  • Team Development
  • Administrative Support
  • Money handling abilities
  • Account Maintenance
  • Safety Rules
  • Account Strategy
  • Customer Needs Assessments
  • Customer Inquiries

Timeline

Membership Clerk

Costco Wholesale
09.2023 - Current

Member Service Representative

BJ's Wholesale Club
06.2023 - 08.2023

Member Service Specialist

Sam's Club
01.2022 - 05.2022

Barista

Starbuck's
06.2021 - 09.2021

UEI College

High School Diploma -

Locust Grove High School

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R'eonna Arnold