Summary
Overview
Work History
Education
Skills
Timeline
Generic

Resa Reed

Van Buren,AR

Summary

Specializing in health insurance, specifically the Medicare market, I have developed many skills over the last few years by efficiently assessing peoples needs, providing solutions to issues, and continuously maintaining good ethical practices and compliance in my day-to-day life as well as in my career field. I have a love for people and I am dedicated to helping people succeed in finding the best possible outcome for their situation. I love Jesus and enjoy going on mission trips every couple of years to spread the gospel and experiencing other cultures. Family is one of the most important values to me as I believe in raising a kingdom, minded family with strong morals, and ethical code of conduct. I am a dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. I posses strong work ethic and effective communication skills. I am eager to contribute to a dynamic team and support organizational goals.

Overview

6
6
years of professional experience

Work History

Licensed Insurance Agent

Walters Insurance LLC
Huntsville, AR
06.2022 - Current
  • Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
  • Initiated contact with potential clients through events and networking activities.
  • Resolved disputes between customers and insurers by researching and interpreting policy language.
  • Researched complex underwriting issues and provided solutions for customers' satisfaction.
  • Responded promptly to customer inquiries via phone calls or emails in a professional manner.
  • Provided guidance and support to less experienced agents during onboarding process.
  • Maintained yearly recertification's and licensing procedures.
  • Licensed in health and life insurance.
  • Great understanding of the Medicare market and offering solutions for Medicare beneficiaries who lack knowledge in knowing what their options are.

CSR, Sales

Direct Auto & Life Insurance
Fort Smith, AR
06.2021 - 07.2022
  • Assisted in developing marketing strategies for new product launches and promotions.
  • Ensured compliance with applicable laws and regulations related to sales process.
  • Adhered strictly to company policies and procedures while handling customer queries and requests.
  • Identified prospective clients by using business directories, following leads from existing clients, participating in organizations and clubs, attending trade shows and conferences.
  • Maintained up-to-date knowledge of company products and services in order to provide accurate information to customers.
  • Responded promptly to all incoming sales inquiries from potential customers.
  • Provided customer service and technical support to customers via phone, email, live chat, and social media.
  • Performed account maintenance duties such as updating customer information in CRM system.
  • Generated sales leads through cold calling and outbound calls in order to increase revenue growth.

Insurance Agent

Aflac
Van Buren, AR
06.2021 - 08.2021
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.
  • Responded quickly and accurately to inquiries from clients regarding their coverage plans.
  • Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
  • Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
  • Provided customers with information regarding plan features, pricing, and availability.

Server

Cheyenne Club
Roland , OK
05.2018 - 06.2021
  • Stayed informed about daily specials, new menu items, promotions.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Assisted in training new servers.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Call Center Representative

SYKES
Fort Smith, AR
03.2018 - 06.2018
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.

Education

Medical Billing And Coding, Insurance Licensing - Medical Insurance Coding

Petra Allied Health
Fort Smith, AR
05-2020

High School Diploma -

Van Buren High School
Van Buren, AR
05-2014

Some College (No Degree) - English Education

University of Fort Smith
Fort Smith, AR

AHIP Certification - Medicare 2024

C.E. Credits
Online

Skills

  • Email Marketing
  • Insurance sales strategy
  • New Agent Training
  • Team training and development
  • Policy adjustment knowledge
  • Regulatory compliance understanding
  • Professional Networking
  • Client Retention
  • Customer Service
  • Account Management
  • Client Relations
  • Leads Prospecting
  • Lead Development
  • CRM Software
  • Legal Codes
  • Life Insurance
  • Business Planning
  • Policy Knowledge

Timeline

Licensed Insurance Agent

Walters Insurance LLC
06.2022 - Current

CSR, Sales

Direct Auto & Life Insurance
06.2021 - 07.2022

Insurance Agent

Aflac
06.2021 - 08.2021

Server

Cheyenne Club
05.2018 - 06.2021

Call Center Representative

SYKES
03.2018 - 06.2018

Medical Billing And Coding, Insurance Licensing - Medical Insurance Coding

Petra Allied Health

High School Diploma -

Van Buren High School

Some College (No Degree) - English Education

University of Fort Smith

AHIP Certification - Medicare 2024

C.E. Credits
Resa Reed