Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

Resasha Stewart

Parrish

Summary

Dynamic Front Desk Receptionist with proven expertise at Advanced Surgeons, P.C. in appointment scheduling and payment processing. Renowned for exceptional customer service and meticulous data entry, I excel in maintaining accurate records and fostering positive client relationships. Adept at navigating multi-line phone systems, I ensure seamless communication and operational efficiency.

Overview

19
19
years of professional experience

Work History

Front Desk Receptionist

Kolbe Clinic
Jasper
07.2024 - Current
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Assisted with scheduling appointments for clients and visitors.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Greeted customers, answered general questions and directed to appropriate locations.

Front Desk Receptionist

Advanced Surgeons, P.C.
Birmingham
10.2023 - 07.2024
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Assisted with scheduling appointments for clients and visitors.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Explained policies and procedures to visitors.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Scheduled and confirmed appointments for clients and staff.
  • Signed for packages, recorded deliveries and distributed to personnel.

Patient Access Representative

Conifer Health Solutions
Jasper
10.2021 - 10.2023
  • Using the proper software, register patients for scheduled procedure, verify insurance cards are current and scanned, verify patients ID cards and identification, collect patient copays, print and complete patient charts, assemble surgery packs, answer multiple line phone systems, assist patients from vehicle into facility when needed, and clean and sanitize work area often
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Verified demographics and insurance information to register patients in computer system.

Customer Service Representative

Nitto, Inc.
Jasper
10.2015 - 04.2021
  • Communicating with customers via phone and/or email to complete, or change orders, pull in orders daily and assure they are packed and labeled properly, completing daily paperwork and submitting it to the correct department, completing daily computer work and assuring that it is saved and uploaded in its appropriate place, and visiting customers respectively at their home or home office and representing Nitto Denko in a professional and respective manner
  • And exemplifying strong computer skills to assure all customer and in-house communication is acceptable and appropriate
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Developed positive relationships with customers through friendly interactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Prep Cook

Cracker Barrel
Jasper
07.2014 - 10.2015
  • Prepare food items according to daily production chart, focus on cleanliness and sanitation while also making sure food is kept fresh and at a proper temperature, prepare customers’ orders in a timely manner while focusing on portion and appearance
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Operated grills, ovens and other kitchen equipment as required for meal preparation.
  • Set up work stations prior to opening to minimize prep time.
  • Utilized excellent knife skills to chop and slice vegetables and carve and grind meats and cheeses.
  • Measured and weighed food items to comply with portion requirements.
  • Checked freshness of food and ingredients prior to use.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Prepped vegetables and ingredients by washing, chopping and dicing.

Assistant Manager

Community Options
Jasper
02.2009 - 01.2014
  • Administer medications and document on MAR that I administered the medications, manually check consumers blood pressure and pulse and report to the on call nurse, schedule staff to cover shifts, transport consumers to daily outings, cook, clean, and complete daily log and documentations
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Cashier

Walmart
Jasper
07.2006 - 04.2007
  • Check customers out at a fast and accurate pace, cash customers checks, complete credit card applications, complete money order purchases, clean and zone aisle when no customers were present, and welcome customers to check out at my register
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Processed customer payments quickly and returned exact change and receipts.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Welcomed customers, offering assistance to help find store items.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Education

High School Diploma -

Parrish High School
Parrish, AL
05.2006

Some College (No Degree) - Nursing

Bevill State Community College
Sumiton, AL

Skills

  • Customer Service
  • Appointment scheduling
  • Payment processing
  • Data entry
  • Insurance verification
  • Cash handling
  • Documentation accuracy
  • Professional communication
  • Time management
  • Privacy compliance
  • Appointment confirmation
  • Greet visitors
  • Written communication
  • Interpersonal skills
  • Office Procedure
  • Problem-solving skills
  • Task prioritization
  • Basic math
  • Answering a multi-line phone system
  • Strong people skills
  • Problem solving
  • Working solo or within a group

Activities

  • Volunteer services to my hometowns Park and Rec department
  • Helping less fortunate youth participate in programs and activities
  • Spending time with my son who participates in the program

Timeline

Front Desk Receptionist

Kolbe Clinic
07.2024 - Current

Front Desk Receptionist

Advanced Surgeons, P.C.
10.2023 - 07.2024

Patient Access Representative

Conifer Health Solutions
10.2021 - 10.2023

Customer Service Representative

Nitto, Inc.
10.2015 - 04.2021

Prep Cook

Cracker Barrel
07.2014 - 10.2015

Assistant Manager

Community Options
02.2009 - 01.2014

Cashier

Walmart
07.2006 - 04.2007

High School Diploma -

Parrish High School

Some College (No Degree) - Nursing

Bevill State Community College

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Resasha Stewart