Resay Fetherbay
Morganton,NC
Summary
Driven professional with a proven track record in healthcare and hospitality, notably at Baxter Healthcare Manufacturing. Excelled in enhancing guest satisfaction and operational efficiency through expert housekeeping and meticulous quality control. Skilled in team collaboration and problem-solving, achieving significant improvements in compliance and service standards. Demonstrated leadership in staff training and inventory management, contributing to a safer, more productive work environment.
Overview
14
14
years of professional experience
Work History
Housekeeping Room Attendant
Grace Heights Health and Rehabilitation
12.2023 - 03.2024
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
Dietary Aide Leader
UNC Health Blue Ridge
04.2023 - 10.2023
- Contributed to the development of departmental policies and procedures, ensuring consistent standards across the facility''s dining services.
- Efficiently managed inventory levels, reducing costs while maintaining adequate supplies for daily operations.
- Optimized budget allocation by negotiating contracts with vendors, securing cost-effective pricing for food and supplies.
- Reduced food waste by implementing portion control techniques and proper storage methods.
- Maintained accurate records of patient preferences, updating them as needed to provide consistent service.
Healthcare Auditor
Baxter Healthcare Manufacturing
07.2021 - 06.2023
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.
- Planned audits and audit activities to allocate necessary resources and determine consistency of plans with audit objectives.
Material Handler
Baxter Healthcare Manufacturing
02.2020 - 07.2021
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Used hand-held scanners and physical logs to accurately track item movements.
Packing Machine Operator
Baxter Healthcare Manufacturing
08.2018 - 03.2019
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Performed quality control checks consistently, ensuring that packed products met company standards.
- Observed machine operations to verify quality and conformity of filled and packaged products to standards.
- Enhanced production rates by performing regular machine maintenance, ensuring minimal downtime.
- Increased packing accuracy through careful attention to detail and adherence to job specifications.
- Removed finished packaged items from machine and separated rejected items.
Bakery, Store Manager
Flowers Bakery
07.2016 - 04.2018
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-past.
- Cash register, experience and inventory.
Pouch Operator IV Bags
Baxter Healthcare Manufacturing
08.2014 - 07.2016
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Over pouched the product on a manufacturing line in a fast pace, meeting companies production goal.
Restaurant Supervisor
Zeeko Village Italian Eatery
09.2010 - 06.2014
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Education
Basic EBT -
Diploma - All Credits High School Diploma
06.2008
Skills
- Cleaning bathrooms
- Guest Relations
- Vacuuming and sweeping
- Dusting furniture
- Customer service-focused
- Waste disposal
- Chemical Handling
- Maintenance Coordination
- Sorting and washing laundry
- Cleaning techniques
- Supply Inventory Management
- Bathroom maintenance
- Folding clean laundry
- Vacuuming carpets
- Window Cleaning
- Laundry expertise
- Ordering cleaning supplies
- Stain Removal
- Housekeeping
- Time Management
- Multitasking and Prioritizing
- Guest Service and Support
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Team Support and Collaboration
- Health and safety compliance
- Guest Request Response
- Organizational Skills
- Work Planning and Organization
- Deep Cleaning Protocols
- Multitasking
- Kitchen Cleaning and Dishwashing
- Quality Control
- Multitasking Abilities
- Quality Assurance
- Relationship Building
- Heavy Lifting
- COVID-19 Safety Procedures
- Commercial Cleaning
- Quality control guidelines
- Data Entry
- Staff Training
- Inventory Control
- Supply Replenishment
- Hazardous chemical training
- Team building
- Analytical Thinking
- Task Prioritization
- Decision-Making
- Written Communication
- Problem-solving abilities
Languages
German
Professional Working
English
Native or Bilingual
Timeline
Housekeeping Room Attendant - Grace Heights Health and Rehabilitation
12.2023 - 03.2024
Dietary Aide Leader - UNC Health Blue Ridge
04.2023 - 10.2023
Healthcare Auditor - Baxter Healthcare Manufacturing
07.2021 - 06.2023
Material Handler - Baxter Healthcare Manufacturing
02.2020 - 07.2021
Packing Machine Operator - Baxter Healthcare Manufacturing
08.2018 - 03.2019
Bakery, Store Manager - Flowers Bakery
07.2016 - 04.2018
Pouch Operator IV Bags - Baxter Healthcare Manufacturing
08.2014 - 07.2016
Restaurant Supervisor - Zeeko Village Italian Eatery
09.2010 - 06.2014
CCTI Community College Hudson, North Carolina - Basic EBT,
Robert L. Patton High School - Diploma , All Credits High School Diploma
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