I love reading,
Resencia Pryor
Executive Director
Henderson,Texas
Summary
I would like to continue to enjoy the care of residents and the career that I love. I have a job where I never want to circle the parking lot and go home. Accomplished Executive Director recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills. Results-driven Executive Director with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Dedicated independent, assisted, and memory care living professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Executive Director/Marketing /Sales
Frontier Management- Azalea Trails
Tyler, Texas
10.2020 - 02.2022
- Marketing the community for move-ins and staffing the community, day to day handling of issues in the community, assisting with nursing duties as needed, Managing the budget for Magnolia Court
- Updated and maintained membership database on consistent basis.
- Provided exceptional counseling, case management, education and job training to diverse client base.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Increased business profits 50% by streamlining processes and trimming unnecessary positions.
- Improved performance management system and introduced teamwork program to develop future leaders.
Capital Senior Living
Azalea Trails, Dogwood Trails, Magnolia Court
Tyler, Palestine, Nacogodoches, Texas
09.2010 - 10.2021
- NOI/budgeting, marketing, staffing, nursing when needed, COVID-19 monitoring and maintaining infection control, maintaining relationships with residents and their families during difficult COVID-19 pandemic, day to day running of the community
- Contributed to team objectives in fast-paced environment.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built relationships with customers and community to promote long term business growth.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Completed call reports, paperwork and on-going personal training by required deadlines.
- Attended monthly sales meetings and quarterly sales trainings.
- Prospected to increase sales lead pipeline and and converted leads into new customers.
- Developed and monitored account management processes, such as management inspections, reward and recognition and quality improvement.
- Trained new employees on customer service, money handling and organizing strategies.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Approved regular payroll submissions for employees.
- Onboarded new employees with training and new hire documentation.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Prepared and recommended long-range plans for development of department personnel.
- Directed staff and managed annual capital budget.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Signature Senior Living/Capital Senior Living
Magnolia Court Assisted Living
Nacogdoches, Texas
04.2007 - 09.2010
- Met or exceeded sales, customer service and loyalty program standards.
- Facilitated sale of Assisted Living and Memory Care during start-up of companyto customers.
- Built relationships with customers and community to promote long term business growth.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Presented professional image consistent with company's brand values.
- Liaised between internal and external stakeholders, clients and various external vendors to develop and implement client solutions.
- Attended monthly sales meetings and quarterly sales trainings.
- Informed customers of promotions to increase sales productivity and volume.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Trained new employees on customer service, money handling and organizing strategies.
- Demonstrated consistent track record of overachieving sales quotas.
- Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.
- Developed new business relationships and maintained existing through regular communications and effective account management.
- Kept detailed records of daily activities through online customer database.
- Set and achieved company defined sales goals.
- Developed and implemented strategic account plans to generate new, advantageous customers.
- Addressed multiple industry issues and provided client support.
- Approved regular payroll submissions for employees.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Propelled continuous improvements and strategically capitalized on current market trends.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Education
Kilgore College
Skills
Policy and procedure adherence
undefinedAccomplishments
- Developed and implemented a job fair for people living with disabilities that has become an annual event., working with the Texas Workforce and Training Program- 320 hours on the job training sponsored by TWC, Working with area colleges for student training- Stephen F. Austin- Nacogdoches, Texas and Tyler Junior College and UT of Tyler- Nursing, Pharmacy.
- Mentored new employees and provided detailed feedback on milestones, resulting in a 75% increase in overall job satisfaction within 3 months.
Interests
Cooking
Gardening
Mentoring
Timeline
Executive Director/Marketing /Sales
Frontier Management- Azalea Trails
10.2020 - 02.2022
Capital Senior Living
Azalea Trails, Dogwood Trails, Magnolia Court
09.2010 - 10.2021
Signature Senior Living/Capital Senior Living
Magnolia Court Assisted Living
04.2007 - 09.2010
Kilgore College
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