Dedicated professional with a background in customer service and hospitality. Skilled in working in fast pace environments and adapting to new challenges.
Overview
8
8
years of professional experience
Work History
Bellman
Statler Hotel At Cornell University
06.2019 - Current
Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
Collect and accurately label keys belonging to guests to ensure their proper return
Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
Responded immediately to any guest requests or concerns and promptly resolved issues.
Answer guests' questions regarding local attractions, hotel amenities, and other available services
Trained new team members on company procedures, fostering a collaborative work environment .
Rink Guard, Asst. MGR
CASS Park Ice Rink
10.2016 - 03.2020
Maintained professional, organized, and safe environment for employees and patrons
Enhanced visitor experience by providing friendly and efficient service at the entrance gate
Ensured rink safety by conducting regular inspections and promptly addressing potential hazards
Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs
Assisted in sharpening of hockey and figure skates
Camp Counselor
Trumansburg Summer Recreation
06.2016 - 08.2016
Worked with children of varying age, interest, skill, and developmental levels
Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns
Collaborated with other camp counselors to design fun and enriching learning activities for campers
Education
One Year At -
Canisius College
Buffalo, NY
12.2018
Charles O. Dickerson High School
Trumansburg, NY
06.2018
Skills
Reliable and consistent
Quick learner
Self motivated
Communication
Proficient with computers
Calm demeanor
ACTIVITIES AND INTERESTS
Playing hockey, Running, Graphic design, Traveling
Timeline
Bellman
Statler Hotel At Cornell University
06.2019 - Current
Rink Guard, Asst. MGR
CASS Park Ice Rink
10.2016 - 03.2020
Camp Counselor
Trumansburg Summer Recreation
06.2016 - 08.2016
One Year At -
Canisius College
Charles O. Dickerson High School
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