Re'sha Dotson
Duncanville,Tx
Summary
Adept at navigating complex customer interactions, I excelled as a Collections Specialist at Bridgecrest®, significantly enhancing client satisfaction and financial recovery rates. My expertise in logistics coordination and comprehensive investigation skills, coupled with a proven ability to remain composed under pressure, consistently drives operational excellence and compliance in dynamic environments.
Overview
9
9
years of professional experience
Work History
Collections Specialist
Bridgecrest ®
Fort Worth, TX
12.2021 - 08.2024
- Contacted customers with delinquent accounts to solicit payment.
- Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Kept abreast of changes in federal and state laws affecting collections processes; updated procedures accordingly within the organization.
Order Fulfillment Associate
Labatt Food Service
Dallas , TX
11.2020 - 11.2021
- Utilized barcode scanners to track all merchandise movements accurately.
- Tracked merchandise movements using RF scanners.
- Selected products and items from shelves and pallets for customer orders.
- Processed incoming orders in a timely manner according to company standards.
- Fulfilled orders quickly to accomplish challenging daily objectives.
Material Handler
Medline Industries, Inc
Wilmer, TX
01.2020 - 10.2020
- Coordinated incoming and outgoing shipments and placement of materials to meet scheduling requirements.
- Verified accuracy of shipments against purchase orders and invoices.
- Maintained inventory records, including tracking incoming and outgoing shipments.
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays, and promoting productivity.
- Tracked shipment information using computerized systems such as SAP or Oracle software applications.
- Operated lift equipment to safely move stock in and out of high bay areas and around premises.
Home Care Coordinator
Home Health Care
Lubbock, TX
03.2015 - 11.2019
- Prepared reports summarizing activities undertaken by the Home Care Coordinator department .
- Managed client and family communications, providing updates and addressing concerns promptly.
- Coordinated transportation services for clients to ensure they were able to access necessary medical care.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Developed and maintained relationships with clients, families, and medical professionals to coordinate services for home care patients.
- Ensured compliance with federal regulations governing home health agencies such as HIPAA privacy rules.
Education
High School Diploma -
Duncanville High School
Duncanville, TX06-2012
Skills
- Market Research Analysis
- Problem Analysis
- Comprehensive History Investigation
- Comprehensive Investigation Skills
- Financial Collection Oversight
- Payment Plan Coordination
- Logistics Coordination
- RF Scanning and Voice Systems Expertise
Timeline
Collections Specialist
Bridgecrest ®
12.2021 - 08.2024
Order Fulfillment Associate
Labatt Food Service
11.2020 - 11.2021
Material Handler
Medline Industries, Inc
01.2020 - 10.2020
Home Care Coordinator
Home Health Care
03.2015 - 11.2019
High School Diploma -
Duncanville High School
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