Summary
Overview
Work History
Education
Skills
Timeline
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Resha Johnson-Quinn

Albany,LA

Summary

Dynamic professional with a strong background in small business operations and customer relations, notably as Owner/Manager at Quinn's Service Station 311 LLC. Proven ability to enhance customer satisfaction and streamline inventory control, while fostering relationships that drive repeat business. Adaptable and committed to excellence, with a solid work ethic and effective communication skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

39
39
years of professional experience

Work History

Owner/Manager

Quinn's Service Station 311 LLC.
12.2005 - 03.2020
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Customer service, sales & cash handling, inventory management. Regulatory compliance with the state of Louisiana.
  • Invoice processing, payment processing, vendor management, record keeping, reconciliation of ach debits and credit of credit card sales. Prepared monthly parish and state sales tax reports.

Bank Teller

First Guaranty Bank
12.1981 - 04.1984
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Counted and packaged currency and coins.
  • Reconciled cash drawer and resolved discrepancies.
  • Provided customer records, account statements and copies of checks.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.

Data Entry Clerk (Temporary)

Entergy Formerly LP&L
03.1981 - 12.1981
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Sorted documents and maintained organized filing process.
  • Created and maintained data entry logs to track data entry activities.
  • Maintained files, records, and chronologies of entry activities.
  • Verified data files prior to entry to maintain high data accuracy.
  • Checked for accuracy by verifying data and records.

Education

High School Diploma -

Hammond High School
Hammond, La.

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Adaptability
  • Willingness to learn
  • Inventory control
  • Records organization and management
  • Strong work ethic
  • Cash handling and management

Timeline

Owner/Manager

Quinn's Service Station 311 LLC.
12.2005 - 03.2020

Bank Teller

First Guaranty Bank
12.1981 - 04.1984

Data Entry Clerk (Temporary)

Entergy Formerly LP&L
03.1981 - 12.1981

High School Diploma -

Hammond High School

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Resha Johnson-Quinn