Resha Thapa
Euless,TX
Summary
Dynamic Shift Leader with a proven track record at High Flying Foods, excelling in team leadership and problem-solving. Demonstrated expertise in cash handling and fostering a positive workplace culture, leading to enhanced customer satisfaction and streamlined operations. Skillfully trained employees and managed shift operations, significantly contributing to the company's success.
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Leader
High Flying Foods
08.2018 - 11.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Associate of Science - Management Information Systems
Dallas County Community College
Dallas, TXSkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
Certification
Currently enrolled in real estate license courses and received certificates for :
Principles of real estate 1
Law of contracts
Timeline
Shift Leader
High Flying Foods
08.2018 - 11.2024
Associate of Science - Management Information Systems
Dallas County Community College
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