Reshaad Flowers
Oakland,CA
Summary
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Determined student with broadcasting knowledge and drive to succeed. Offers skills in written and verbal communication and multitasking.
Overview
8
8
years of professional experience
Work History
Content Producer
NBC Sports Bay Area
San Francisco, CA
08.2024 - Current
- Edited video footage to create compelling stories.
- Conferred with technical directors, crew members and writers to discuss details of production.
- Researched production topics using internet, video archives and other informational sources.
- Utilized graphic design software to create visually appealing images and infographics.
- Maintained knowledge of digital technology and social media trends, media requirements, and best practices.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Stayed calm and polished at all times, even during moments of extreme stress or when dealing with difficult personalities, to accomplish professional goals.
Independent Contractor
Maplebear Inc.
San Francisco, CA
09.2017 - 03.2024
- As an Instacart full-service shopper, I shopped for specific items throughout various grocery stores and delivered them to customers in various cities throughout the Bay Area.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Communicated with customers regarding product availability, pricing, delivery times, and any other related information.
- Responded promptly to customer inquiries via chat through the Instacart application.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Listened to customer needs to identify and recommend best products and services.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Suggested comparable products to replace out-of-stock items.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
- Asked store associates for help locating missing products.
- Followed application instructions closely and reviewed deliveries to minimize errors.
- Greeted and assisted customers to foster positive experiences.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Production Assistant
Entercom
San Francisco, CA
09.2019 - 03.2020
- Researched topics for on-air conversations and developed content ideas.
- Edited audio recordings to ensure quality sound production.
- Assisted studio staff during live broadcasts of programs.
- Remained composed, polished and highly productive, even during moments of extreme stress to achieve optimal results.
- Conferred with technical directors and on-air talent to discuss details of production.
- Produced and edited audio interviews and highlights for live broadcasts such as the Golden State Warriors post-game show.
- Screened calls for the live radio shows throughout the day.
Education
Bachelor of Arts - Broadcasting & Electronic Communication Arts
San Francisco State University
San Francisco, CA06-2025
Some College (No Degree) - Transfer Studies For Bachelor of Arts
Diablo Valley College
Pleasant Hill, CAHigh School Diploma -
Acalanes High School
Lafayette, CA06.2008
Skills
- Teamwork and Collaboration
- Attention to Detail
- Customer Service
- Prioritizing Orders
- Upbeat and Outgoing Attitude
- Decision-Making
- Proper Phone Etiquette
- Interpersonal Communication
- Professional and Mature
Timeline
Content Producer
NBC Sports Bay Area
08.2024 - Current
Production Assistant
Entercom
09.2019 - 03.2020
Independent Contractor
Maplebear Inc.
09.2017 - 03.2024
Bachelor of Arts - Broadcasting & Electronic Communication Arts
San Francisco State University
Some College (No Degree) - Transfer Studies For Bachelor of Arts
Diablo Valley College
High School Diploma -
Acalanes High School
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