ReShae McWhirter
Athens,AL
Summary
Personable and driven educated in healthcare systems and insurance. Offering exemplary organizational ability and a history of effective communication with patients, families and healthcare providers alike. Seeking an opportunity to apply research and analysis ability in a position as a Certified Medical Assistant, Admissions or Front Office Personnel.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CMA
North Alabama Primary Care
Athens, AL
04.2019 - 11.2020
- CCM, work up pt, data entry, refills, referrals, call insurance, precepts, prior authorizations, shots, EKG etc
- Supervisor of the front staff
- Medical Records
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Monitored vital signs such as heart rate, respiration rate and blood pressure; recorded results in patient charts accurately and promptly.
- Maintained accurate patient records in accordance with HIPAA regulations.
- Provided direct patient care by assisting with treatments and administering medications as directed by physicians.
- Administered injections per physician orders while adhering to all safety guidelines.
- Assisted with patient admissions and discharges, including obtaining vital signs, medical histories and insurance information.
- Communicated effectively with patients regarding their care plan; provided emotional support during difficult times.
- Provided support in the development of treatment plans for patients under the direction of a physician.
- Answered phones promptly; responded professionally to inquiries from patients or family members.
- Prepared exam rooms prior to patient visits; ensured that all necessary supplies were available.
- Responded quickly to emergency situations according to established protocols.
- Performed laboratory tests such as urinalysis and blood glucose monitoring, following established protocols.
- Performed administrative duties such as scheduling appointments, maintaining medical records, filing insurance claims and handling billing inquiries.
- Documented all activities accurately into electronic medical records system.
- Maintained inventory of supplies and equipment to ensure proper functioning of the clinical environment.
- Conducted physical assessments including measurements of height, weight, temperature and pulse rate; reported any changes in condition to supervising physician or nurse practitioner.
- Observed patients' conditions closely; reported any changes in status or behavior immediately.
- Participated actively in team meetings discussing new developments in medicine or changes in policies and procedures.
- Educated patients on topics related to their health care needs such as disease prevention, diet management, medication use and post-treatment instructions.
- Collaborated with other healthcare professionals to develop individualized plans of care for each patient based on their specific needs.
- Ensured compliance with applicable laws and regulations pertaining to patient safety.
- Cleaned and maintained medical equipment following procedures and standards.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Documented notes during patient visits.
Certified Medical Assistant
Ernest Hendrix MD
Athens, AL
05.2017 - 04.2019
- Provided palliative care in outpatient settings ranging from assessment to development and implementation of care plans
- Communicated extensively with patients to provide assistance, support and instructions
- Educated patients about their treatments
- Tested glucose and administered injections
- Recorded patients' medical history, vital statistics and test results in medical records
- Ensured efficacy of treatments through monitoring of treatment regimens
- Took and recorded patients' temperature, pulse and blood pressure
- Worked as part of team to ensure proper care of body mechanics and safety of patient
- Measured urine specimens and delivered them to the laboratory
- Delivered high-quality and compassionate treatment to indigent and low-income patient community.
- Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
- Educated patients on preventive care topics such as diet and exercise habits or medication compliance.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Assisted with scheduling patient appointments and follow-up visits.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
- Administered injections under the direction of a physician or nurse practitioner.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Performed clerical tasks such as transcribing dictation from physicians or coding patient information into electronic databases.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Processed payments from patients accurately using cash registers or computerized systems.
- Assessed, documented, and monitored vital signs for patients within outpatient setting.
- Completed basic physical assessments of clinic patients to provide optimal care.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Scheduled appointments for patients via phone and in person.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Organized charts, documents and supplies to maintain team productivity.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Educated patients about medications, procedures and physician's instructions.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Documented notes during patient visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Responded to patient callbacks and phone-in prescription refill requests.
- Measured vital signs and took medical histories to prepare patients for examination.
- Incorporated outside records into charts and EHR.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Assisted back office patient processes to reduce office wait times.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Supported administrative staff by processing payments.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Contacted medical facilities to schedule patients for admission.
- Handled general office duties to support administrative staff during peak hours.
- Explained treatment procedures and physicians' instructions.
- Administered medications under physician's supervision.
- Prepared treatment rooms for patient examinations.
- Positioned patients properly during examination or treatment for comfort and safety.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Changed dressings on wounds to prevent infection and check for healing.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
Certified Medical Assistant
Athens Limestone Hospital
Athens, AL
06.2008 - 03.2017
- Created system-wide communications about service excellence
- Maintained patient privacy and confidential patient information
- Performed lab tests and communicated results
- Educated patients about their treatments
- EKG Technician
- Draw Blood
- Worked many different types of clinics while at ALH I have experience in Urgent Care, Family Practice, Internal Medicine, Orthopedics, and Pediatrics
- Input and verified insurance and copays
- Electronic Incoming and Outgoing Faxes and filing
- Clean and Sterilize instruments and dispose of contaminated supplies
- Precertification of surgery and test such as MRI and CT scans and scheduled them
Education
Certificate - Medical Assistant
Virginia College
AL06.2008
High School Diploma -
East Limestone High School
AL01.1996
Skills
- Coding
- Medical assisting
- Medical coding
- CMA
- Pediatrics
- Injections
- Vital Signs
- Patient Care
- Medical Records
- EKG
- Filing
- CPR Certified
- EMR
- Scheduling
- CPR
- Microsoft Word
- Receptionist
- Cost Management
- Bank Reconciliation
- Financial statement preparation
- Patient-focused care
- Medical Billing
- Expense Tracking
- Procedure Assistance
- Medical Terminology
- HIPAA Compliance
- Patient Scheduling
- Insurance Verification
- Vital sign monitors
- Conflict resolution abilities
- Infection control procedures
- Patient skin and nail care
- Sterile technique
- Patient-handling equipment
- Patient Management
- Medical terminology knowledge
- Chronic Disease Management
- Specimens collection and processing
- Patient Relations
- Stocking supplies
- Needs assessments
- Equipment Sterilization
- Lab Equipment Operation
- Diagnostic Procedures
- Account Management
- Reliable transportation
- Restocking lab supplies
- Patient Assessments
- Maintaining confidentiality
- Medical Records Management
- Complex Problem-Solving
- Medical Procedures
- Patient bathing
- Clinical applications
- Venipuncture and phlebotomy
- Insurance Claims
- Certified in Basic Life Support (BLS)
Certification
Certified Medical Assistant
Personal Information
Title: Certified Medical Assistant - North Alabama Primary Care
Timeline
CMA
North Alabama Primary Care
04.2019 - 11.2020
Certified Medical Assistant
Ernest Hendrix MD
05.2017 - 04.2019
Certified Medical Assistant
Athens Limestone Hospital
06.2008 - 03.2017
Certificate - Medical Assistant
Virginia College
High School Diploma -
East Limestone High School
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