Reshaida Jackson
Summary
Multifaceted Information Management Specialist with over 10 years of professional work experience in records management at the FDA and 8+ years of customer service experience. Adept at maintaining classified company archives, processing transaction, reconciliation discrepancies and managing daily correspondence. Proficient at providing executive, administrative and quality support in various professional settings.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Personnel Security Specialist- Team Lead
Department Of Justice: BSI
11.2022 - Current
- Maintained confidentiality of classified and sensitive materials.
- Verifiable work experience with the Justice Security Tracking and Adjudication Record System (JSTARS)
- Provide clerical assistance for the handling, control, logging, and status- tracking, filing, and disposition of background investigation reports.
- Create cases in the personnel security database, Justice Security Tracking and Adjudication Record System (JSTARS)
- Entering the correct information into JSTARS and creating the appropriate processing activity to ensure proper routing of the case.
- Conducted background investigations and security checks for employees and contractors.
- Assembled and maintained applicant files.
- Determined suitability of clearance levels based on results of background checks.
- Responded quickly to emergency situations to assess and deflect issues.
- Identify team goals and evaluate team progress
- Develop team strengths and improve weaknesses
- Prepared and submitted reports outlining findings.
- Organize team initiatives.
- Reviewing monthly organizational reports for data integrity, assisting with data reconciliation as required.
Security Specialist
Department of Justice
03.2021 - 11.2022
- Perform paralegal duties researching clerk and deputy clerk official seals of all Nationwide Federal, Circuit District courts and county documents and communicate with Chief executive Offices, operational manager as court clerks and records unit groups for authentication to ensure they are authentic, original, and authorize for bankruptcy and nationalization name change requests
- Schedule and perform fingerprinting, either manually or on Customers electronic Livescan terminal
- Accurately input identification information for customer employees and customer contractors into the Personal Identity Verification (PIV), Identity Management System (IDMS), and the Automated Electronic Guard Information System (AEGIS)
- Program the appropriate access authorization into AEGIS for personnel to gain access to approved facilities, suites, and secure areas
- Take photographs of all personnel who are authorized issuance of PIV/AEGIS access cards and/or credentials
- Issue initial and replacement PIV/AEGIS access cards to authorized personnel and cancel (shred) access cards when necessary due to loss, damage, reassignment, and name change
- Submit requests for authorized personnel to be entered into the access control system for unescorted access
- Notify sponsors when non-customer personnel AEGIS access cards will expire, and maintain files on identification and access requests
- Prepare field office credentials by reviewing OBD 232 forms with a photo which must be in JPEG format from component with solid background, then import image within AEGIS I via encrypted USB drive and issue to the requesting component
- Input data into AEGIS system to document credentials issued, replaced, and voided and void all credentials and return voided credentials to components when requested.
Computer Operator II (CDER)
Food And Drug Administration
01.2015 - 01.2021
- Directly consulted with Regulatory Project Managers, Chief Project Specialists, Medical Officers and other FDA division personnel on classified drug information to ratify discrepancies and meet critical deadlines
- Assisted with daily records retrieval request and file migrations
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Routinely composed and facilitated correspondence between 10 different CDER divisions
- Develop and manage data inventory of paper and electronic archives records
- Tracked archival records throughout the records lifecycle from receipt to disposition
- Maintained personal papers and non-record materials separate from official FDA records
- Consolidated documents collected from multiple database into a centralized systems while simultaneously eliminating data duplication and insuring data integrity
- Assisted with the development, administration, implementation and documentation of sponsor accounts and related coding data regarding project-specific quality control
- Handled information requests and performed clerical functions, such as preparing email correspondence, arranging conference calls, compiling pertinent data, scheduling meetings
- Utilized coding systems to code, analyze and archive FDA investigational drug applications
- Reviewed content to ensure diagnoses and procedure met current requirements
- Provided processing recommendations and technical guidance to CDER staff according to FDA procedure requirements and drug policies
- Performed qualitative data analysis of patient records to ensure accuracy, internal consistency and correlation of recorded data
- Met the requirements in Presidential Memo M-19-21 for us to manage all NEW permanent records electronically by December 31, 2021
- Refreshed office file plans that help each office know which records they own as well as how long and where the records should be stored
- Interacted with applicants and the Center for Drug Evaluation and Research (CDER) personnel to provide accurate and timely guidance on electronic submission issues
- Provided data management services across CDER.
Office Manager
Lee Anderson Clothing
01.2009 - 01.2013
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands
- Delegated work to 20-25 on site and off site personnel daily
- Evaluated employee job performance and motivated staff to improve productivity
- Handled supply purchases and inventory management for office operations and equipment maintenance
- Worked with priority deadlines to ensure that all products and services were employed in a timely fashion
- Acted as a final quality control for all products sent to customer
- Ran financial reports daily for production and an electronic file for each vendor
- Communicated with domestic and international vendors to ensure quality assurance
- Proficient with invoicing software to assist in accurate monitoring and editing
- Maintained above satisfactory customer relations by ensuring the customer’s needs are met, before and after shipment has been delivered.
Education
Some College (No Degree) - Business Administration & Management
Johnson & Wales University
Providence, RISome College (No Degree) - Business Administration & Management
Prince Georges Community College
Upper Marlboro, MDSkills
- Adaptive team player
- Document Room Operations
- RIM Training and Team Building
- Operations Analysis/ Quality Control Analyst
- Electronic Submission and Data Support
- Master Data Management Services
- Records Management Coordination
- Document Archiving, Reporting and Regulatory Tracking System (DARRTS)
- Panorama Management System
- Proficient in Microsoft Office Application: Word, Excel, Access, Outlook and PowerPoint
- Excellent communication, organization and interpersonal skills
- Administrative receptionist experience (managing, scheduling and executing tasks)
Certification
Employee Appreciation Awarded for distinguished services and dedication on the Barn Allan ZAI-Joint Venture under the Food and Drug Administration
Additional Information
60 WPM, United States Citizen, Public Trust Security Clearance, 8+ years of clerical work experience, Possess knowledge of HHS records retention policies
Volunteer Experience
- Boys & Girls Club Mentor – Roxbury, MA
- Tobin Community Center Tap Dance Instructor – Roxbury, MA
- G.I.R.L.S. R.U.L.E. Youth Mentor – Roxbury, MA
- Greater Love Tabernacle Women’s Choir and Soup Kitchen Volunteer – Roxbury, MA
Timeline
Personnel Security Specialist- Team Lead
Department Of Justice: BSI
11.2022 - Current
Security Specialist
Department of Justice
03.2021 - 11.2022
Computer Operator II (CDER)
Food And Drug Administration
01.2015 - 01.2021
Office Manager
Lee Anderson Clothing
01.2009 - 01.2013
Some College (No Degree) - Business Administration & Management
Johnson & Wales University
Some College (No Degree) - Business Administration & Management
Prince Georges Community College
Similar Profiles
David SckrabulisDavid Sckrabulis
Director for Public Affairs and Creative Services at Department of Justice, Office of Justice ProgramsDirector for Public Affairs and Creative Services at Department of Justice, Office of Justice Programs
RITA LEFAURITA LEFAU
Youth Justice Worker Custodial – Unit Supervisor at Parkville Youth Justice Precinct, Department of Justice and Community SafetyYouth Justice Worker Custodial – Unit Supervisor at Parkville Youth Justice Precinct, Department of Justice and Community Safety
Carolynn VeilofiaCarolynn Veilofia
Client Service Officer Tenancy Management at Department of Family and Community Services, Department of Communities and Justice, HOMES NSWClient Service Officer Tenancy Management at Department of Family and Community Services, Department of Communities and Justice, HOMES NSW
Brian QuinnBrian Quinn
Personnel Security Specialist / Team Lead at IWorks CorporationPersonnel Security Specialist / Team Lead at IWorks Corporation
RaeSean MayRaeSean May
SECURITY GOVERNANCE AND COMPLIANCE SPECIALIST at Zachary Piper SolutionsSECURITY GOVERNANCE AND COMPLIANCE SPECIALIST at Zachary Piper Solutions