Resham Srivastava
100 Clifton Pl, Jersey City
Summary
Diligent Branch Banking Professional skilled at streamlining internal processes to increase organizational profitability. Strong background in achieving customer satisfaction. Committed to developing fundamental understanding of client business needs. Responsible Banking Professional, passionate about delivering outstanding quality and service. Offering 10.5 years of experience in industry with history of recognition for performance with customer first approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Relationship Manager
Axis Bank
09.2019 - 01.2024
· Managing High Net-worth Customers portfolios
· Service and Compliance
· Branch Business Development and Growth
Service Delivery Manager
IndusInd Bank
08.2015 - 08.2019
● Primary responsibility includes branch operations.
● Delivering customer service.
● Enhancing business development through sales specific bank products.
● Developing relationships with key decision-makers in target organizations for business development and serving as their one-point contact,
● Interfacing with the clients for suggesting the most viable product range and cultivating relations with them for securing repeat business and cross sell of other products.
Senior Officer
ICICI Bank
07.2013 - 02.2015
● Primary responsibilities include handling of all retail front-end operations for Savings, current account customers & extending priority banking services to HNI's.
● Successfully delivering the responsibilities of all major Retail Branch Banking operations.
● Ensuring that high service standards are maintained for servicing of all clients and maintaining minimum turnaround time.
● Ensuring Operations and Risk control at the bank branch,
● Ensuring compliance of Statutory & Regulatory requirements i.e. as per RBI guidelines,
● Coordinating internal, external & regulatory audit / inspections.
Expertise in Core Banking Solution – FINACLE Retail-banking module.
Education
MBA - Marketing
Sikkim Manipal University DE
Mumbai, India03.2017
Master of Commerce - Finance
Banaras Hindu University
Varanasi, India05.2011
Skills
Customer Relations
Customer Service
Branch Management
Operational Procedures
Compliance
Communications
Business Development
Certification
● Managed customer centric banking operations and ensuring customer satisfaction by achieving delivery and service quality norms.
● Relationship management skills – skills to build bonds, inspire, influence and develop others
● Balanced people and task orientation – easily approachable as well as dependable.
● Experience in multitasking in a fast-paced environment with knowledge of various Industrial domains.
KYC & EDD expert during Banking services and processes.
Accomplishments
● Back up Deputy Branch Manager/ Operations Head
● Served Deputation as Deputy Branch Manager (Operations Manager)
● Achieved the very crucial 5-star rating in IAD audit.
● Played a crucial role for the branch which helped it achieve the most coveted 7-Star audit rating three times consecutively.
● Regularly qualified for the Regional Contest (RH Club), Zonal Contest (RISE WITH HONOR) and Pan-India Contest (ED CONCLAVE) for exceptional performance in sales and operations.
● Got individual appreciation letter by Regional Head
IRDA $ NISM certified
Additional Information
● Managed customer centric banking operations and ensuring customer satisfaction by achieving delivery and service quality norms.
● Relationship management skills – skills to build bonds, inspire, influence and develop others
● Balanced people and task orientation – easily approachable as well as dependable.
● Experience in multitasking in a fast-paced environment with knowledge of various Industrial domains.
KYC & EDD expert during Banking services and processes.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Relationship Manager
Axis Bank
09.2019 - 01.2024
Service Delivery Manager
IndusInd Bank
08.2015 - 08.2019
Senior Officer
ICICI Bank
07.2013 - 02.2015
MBA - Marketing
Sikkim Manipal University DE
Master of Commerce - Finance
Banaras Hindu University
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