Reshanda Jocelyn
Kissimmee,FL
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Manager
McDonald's
03.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Lead Concept Artist
Indie Game
02.2021 - 03.2022
- Created artistic concepts and transformed into high-quality creations, including characters, environments and objects
- Brainstormed ideas for brand new gaming concepts
- Created logos, illustrations and typography for various organizations.
- Utilized Adobe Creative Suite and to develop creative designs.
- Cultivated relationships with other artists and internal partners to develop positive rapport for future opportunities.
- Resolved issues with visual data and graphics and handled troubleshooting tasks.
- Brainstormed different ideas and images for new gaming concept.
- Met every studio deadline for each project by leveraging strong task prioritization abilities.
- Managed freelance artists to verify cohesive designs and finishes consistent with project scope.
- Generated prototypes to pitch to art department for new video games.
- Edited and enhanced existing artwork and graphics.
Education
Associate of Science - Graphic Design
Valencia College
Kissimmee, FL05.2027
High school Diploma -
Tohopekaliga High School
Kissimmee, FL05.2022
Skills
- Printmaking
- Print design and illustration
- Graphic design
- Adobe Creative Suite
- Business development
- Production Preparation
- Finance and Accounting Operations
- ICD-10 (International Classification of Disease Systems)
- Sales and Marketing
- Performance Tracking and Evaluations
Certification
Adobe Photoshop License - 2018 Adobe Illustrator License - 2019 Adobe InDesign License - 2021
Additional Information
Jenny Mohess - Professor at Valencia
Contact: 407-973-3909
Timeline
Manager
McDonald's
03.2022 - Current
Lead Concept Artist
Indie Game
02.2021 - 03.2022
Associate of Science - Graphic Design
Valencia College
High school Diploma -
Tohopekaliga High School