Reshanna Hill
Chalmette,LA
Summary
Driven Billing Specialist collects, posts and manages account payments. Proven success building relationships and maintaining optimal billing efficiency. Excellent organizational and problem-solving skills with superior client service acumen.
Overview
6
6
years of professional experience
Work History
Billing Specialist
D3 Trucking of New Orleans LLC
Meraux, LA
08.2018 - Current
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Monitored accounts receivable activity to ensure timely payment of invoices.
- Resolved discrepancies between customers' remittances and invoices received.
- Answered customer inquiries regarding billings, payments, account status.
- Generated periodic reports summarizing account balances and collection activities.
- Assisted in developing strategies for improving collections processes.
- Provided support to other departments within the organization as needed.
- Developed financial reports detailing accounts receivable aging status.
- Implemented new policies related to billing processes when required.
- Worked with team members to identify and develop process improvements.
- Answered customer questions to maintain high satisfaction levels.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Executed account updates and noted account information in company data systems.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Developed strong professional rapport with vendors and clients.
- Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
Payroll Specialist
D3 Trucking of New Orleans LLC
Meraux, LA
08.2018 - Current
- Assisted with auditing processes related to payroll.
- Researched discrepancies in payroll data and provided corrective action when needed.
- Performed manual calculations for retroactive pay adjustments or special payments as required.
- Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues.
- Managed multiple tasks simultaneously while meeting deadlines consistently.
- Solved complex problems related to payroll processing quickly and efficiently.
- Researched and resolved employee payroll questions and issues via email, phone and in person.
- Onboarded new employees in time reporting and payroll systems.
- Supported payrolls, driving timely and accurate payment of employee wages.
- Maintained and updated database for invoicing and accounting reconciliation.
Education
Some College (No Degree) - Accounting And Business Management
Seminole State College of Florida
Sanford, FLSkills
- Invoice Processing
- Billing dispute resolution
- Research and due diligence
- Collections
- Customer Engagement
- Invoicing proficiency
- Database Management
- Customer Service
- Administrative Support
- Billing and Invoicing
- Interpersonal Skills
- Statement preparation
- Task Prioritization
Affiliations
- Volunteer my time wherever I see a need in the community
- Becoming bilingual in Portuguese/currently knowledgeable enough to hold a multitude of conversations
- Home and time management
- Offer English classes to non-english speaking members of the community
- Always looking to learn something new
Languages
Portuguese
Limited
Timeline
Billing Specialist
D3 Trucking of New Orleans LLC
08.2018 - Current
Payroll Specialist
D3 Trucking of New Orleans LLC
08.2018 - Current
Some College (No Degree) - Accounting And Business Management
Seminole State College of Florida
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