Reshard Dudley
Wichita,KS
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Customer-oriented General Manager with one years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
Angry Elephant
04.2022 - 01.2023
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Director of Culinary Services
Holland Pathways
08.2019 - 07.2022
- Hired team members to work on high-demand team of professionals.
- Motivated team of seven employees to maintain high standards of food preparation and efficiency for eight hours per shift.
- Maintained kitchen hardware and repaired tools or ordered equipment.
- Scheduled kitchen staff of seven people.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Purchased food and cultivated strong vendor relationships.
Dietary Services Manager
Reed's Cove
09.2014 - 08.2019
- Monitored production to check safety, standardized production and appropriate portioning.
- Visited with residents to inquire about satisfaction, quality and personal preferences.
- Consulted with dietitians to plan menus appropriate for patient needs.
- Interviewed, hired and trained dietary personnel to provide optimal service.
- Purchased food supplies for department according to budget limitations.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Bakery Department Manager
Leekers
09.2008 - 02.2013
- Maintained cleanliness and hygiene in bakery premises.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Managed all baking operations professionally and handled all problems confidently.
- Maintained and controlled inventory of baked goods.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
- Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Mentored new sales associates to contribute to store's positive culture.
- Submitted reports to senior management to aid in business decision-making and planning.
Education
No Degree - Kinesiology
Southwestern Oklahoma State University
Weatherford, OKNo Degree - Culonary
Edward Waters College
Jacksonville, FLHigh School Diploma -
Marianna High School
Marianna, FL05.2002
Skills
- Policy Development and Enforcement
- Records Organization and Management
- Originality and Creativity
- Administrative Management
- Problem Anticipation and Resolution
- Hiring and Onboardingf
- Business Leadership
- Program Optimization
- Maximizing Profitability
- Supervision and Training
- Guest Satisfaction
- Continuous Quality Improvement (CQI)
- Interviewing and Prescreening
Certification
- Certified ServSafe
Timeline
General Manager
Angry Elephant
04.2022 - 01.2023
Director of Culinary Services
Holland Pathways
08.2019 - 07.2022
Dietary Services Manager
Reed's Cove
09.2014 - 08.2019
Bakery Department Manager
Leekers
09.2008 - 02.2013
No Degree - Kinesiology
Southwestern Oklahoma State University
No Degree - Culonary
Edward Waters College
High School Diploma -
Marianna High School
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