Reshauna Flowers
Tarawa Terrace,NC
Summary
Dynamic individual with hands-on experience seeking employment as a Program Support Assistant with the Department of Veteran Affairs. I can be an asset to this organization by bringing talent for navigating challenges, strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
15
15
years of professional experience
Work History
Legal Assistant -Finance & Management (OA)
Office of Chief Counsel, Department of Treasury
07.2020 - 09.2023
- Receive visitors and screen phone calls.
- Receive, open, time stamp, review and distribute all functions concerning the mail.
- Prepare and assembles documents, including transmittal forms, envelopes, in accepted office format pursuant to court rules
- Assist in providing services such as printing, photocopying, shredding matters dealing with printers.
- Keep abreast of current clerical and administrative directives, policies, and procedures.
- Review legal briefs, memoranda, attachments, exhibits, pleading, and other documents for proper format to ensure stated information is correctly correlated with evidence cited
- Highly qualified timekeeper for 6 attorneys.
- Draft, Redact and Proof- read memorandums for attorneys.
- Review legal briefs, memoranda, attachments, exhibits, pleadings, and other documents for proper format to ensure stated information is correctly correlated with evidence cited.
- Assemble and distributes respondents opening and or reply to briefs.
- Assist legal staff in preparation of cases, including those for trial for trial teams.
- Serve as backup to Support Team Leader, as needed.
- Training with Case-TR.
- Experienced with updating and inputting information into TL-CATS.
- Proficiently navigate through SharePoint sites, ELF, Dawson and other internal systems used within the job.
- Analyze and reconcile discrepancies and find solutions to resolve the problem.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
Claims Assistant and Examiner
Office of the Judge Advocate General Tort Claims Unit
04.2018 - 07.2020
- Accurately input/track and review claims, closing out files, with 100% accuracy.
- Perform preliminary reviews of claims to determine the specific provisions that are applicable to claims concerning loss and damage.
- Examines claims and supporting documentation to determine contractor liability or liability among multiple contractors.
- Screen incoming claims to ensure adequacy of supporting documentation, resolve discrepancies and missing information.
- Date stamp mail.
- Bundling and bagging mail according to regulations.
- Preparing labels and envelopes.
- Process incoming and outgoing mail, including guard mail, certified and overnight express mail daily and Maintain directories, mail count logs and distribution list.
- Utilizing databases and word processing systems to process claims and prepare outgoing correspondence or documents.
- Performed the full range of legal support assignments, made simple determinations, and assist others to acquire information.
- Prepares and releases correspondence for use by other local agencies.
- Conduct interviews in person or by phone with clients and representatives to explain the full range of services offered and related programs.
- Utilize various electronic data processing systems to input data for processing claims and generating automated correspondence.
- Prepare multiple types of correspondence, including acknowledgement letters notifying claimants of receipt of correspondence and other administrative duties.
- Track and manage claims through an internal database.
- Maintain awareness of due dates and requirements of duties.
- Prepare transmittals, boxes and ships case files and other business documents.
- Proficient and efficient utilizing Word, Excel, and Power Point.
- Respond to inquiries via phone and or emails to and from claimants.
- Work involves loss and damage by or against the Government.
- Consolidate reports and prepare summaries.
- Retrieve from automated systems a variety of reports/technical material including forms, correspondence, supporting statements, and documents that contain legal, technical, or procedural language pertaining to the administration of the revenue laws.
- Review each claim to ensure it is legally sufficient under applicable statutes and regulations.
- Followed guidelines given to make determinations for each claim assigned.
- Process and adjudicate with federal and state laws and regulations.
- Corresponded and coordinate with DFAS regarding payment status and discrepancies.
- Acting liaison for 5 paralegals, 9 attorneys, 1 Admin Officer and 2 Managing attorneys.submitting invoices for payment, and preparing purchase requisitions, purchase orders, and other related records..
- Acting liaison for 5 paralegals, 9 attorneys, 1 Admin Officer and 2 Managing attorneys
- 100% accurate proofreading outgoing correspondence for grammatical errors.
- Designated Supply Personnel.
- Submit formal procurement supply request for OJAG Tort Claims Unit via NAVJAG Form 4270 as well as conducting inventory for balance-on-hand with 100% accuracy.
- Uses Company’s procurement process to find a new vendor to purchase requested items at a cheaper rate.
- Monitor and conduct spot checks, and inventories of all items listed in the assigned equipment inventory listings; and reconciles assigned equipment accounts.
- Upon receipt of a receiving report from warehouse staff, I access the receiving and distributed items and log in backlogged items.
- Fill requests for office supplies, forms, or other assigned commodities from the secondary inventory points, utilizing the appropriate computer programs and menus.
- Maintain receipts and budgets for supplies needed and ordered to service office needs.
- This responsibility includes reviewing invoices.
- Performed diary/time entries for attorneys.
- Proofread it for accuracy.
- Screen all received claims, evaluate the adequacy of the Navy's investigation, and determine whether further investigation is necessary.
- Maintain and purge command records/files in accordance with the appropriate regulations.
- Maintain accurate records and files of all permanent transactions, purchases, receiving reports and other records to facilitate in the management of the duties.
- All records are retained and maintained for the period in conformance with applicable policies and directives.
- Troubleshooter and resources assistance for financial assignments.
- Assist paralegals and attorneys in drafting settlement agreements to process through DFAS for approval.
- Providing advice and assistance to claimants inquiring about their case.
- Upload Individual Electronic Funds Transfer (CEFT) to DFAS to verify payee account is current/up to date.
- Handle sensitive information daily.
- Prepare, transmit and disburse approximately 40 payment vouchers to DFAS and FMS daily.
- Create training binders for meetings involving attorneys and managing attorneys bi-weekly.
- Conduct substantive legal research and select relevant material for claims attorney.
- Work involves examining claims to identify and resolve inconsistencies or other easily identifiable situations to process or adjudicate the claim.
- Aide paralegals and attorney investigating legal reports such as Standard Forms 91, vehicle registration, police reports and other supporting documents from military command, insurance companies and individuals.
- Assist with special attorney Litigation Reports sent to headquarters and/or Department of Justice.
- Interact with clients in reference to cases filed or information needed to proceed with adjudicating the client’s case.
- Constantly tracking status of payments, invoice, and inquiries for DOD, USCG, and active duty, retired and civilian personnel.
- Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations.
- Improved customer satisfaction levels by providing timely, accurate, and empathetic support during the claims process.
- Prepared files, letters and notices.
- Assisted adjusters in the field, gathering critical information for accurate evaluations of loss events and damage estimates.
- Continuously improved personal performance by seeking feedback from peers, supervisors, and clients for self-improvement and growth.
Sales Store Checker
DECA-Commissary
08.2016 - 04.2018
- Accurately checked out more than 150 patrons within a five-hour shift.
- Keep accurate account of currency with 100% accountability as a cashier.
- Greet customers when entering the store and assisting customers to make sure their shopping experience is pleasant.
- Conducted front end operations such as checking patrons identification and accurate speed checking out patron.
- Supported front-end manager with tasking.
- Assist associate in receiving merchandise.
- Assisted with store inventory, counting merchandise in the warehouse in March 2016.
- Qualified for Store Work Leader.
- Qualified for Miscellaneous Supply Clerk.
- Stock shelves accurately with facings properly showing.
- Conducting random checks on expired damage goods and taking them to salvage for credit
- Facilitated smooth transactions by handling cash registers efficiently and accurately processing payments.
- Assist produce manager in salvage/claim for damaged fruits and vegetables
- Approximately 3 hours of my 4-day workweek spent rotating and restocking produce
- 100% accuracy placing produce orders and conducting price changes
- Assist with inspection of merchandise and verifying accurate temperature of delivery truck before accepting produce
- Assist disabled Patrons that needed assistance while shopping
- Assist Front-End managers with ideas of keeping morals high in the workplace
- Diffused minor problems between the customer and associate
- Worked in Miscellaneous/Administration Office conducting a COMMS report
- Scanned UPC’s with handheld terminal
- Assist in resets.
- Streamlined inventory management by conducting regular stock checks and maintaining accurate records.
- Enhanced customer satisfaction through prompt assistance and addressing their inquiries.
- Ensured store cleanliness, organizing shelves and maintaining a professional appearance for customer comfort.
- Managed customer complaints professionally, resolving issues promptly to maintain a positive experience for all parties involved.
Assistant Reserve Office Coordinator
United States Navy (USN)
02.2009 - 01.2015
- Answered phone inquiries and provided customer service to over 100 visitors entering the office daily.
- Represent the office in dealings with vendors and organizations within the agency that have primary responsibility for these services.
- Maintained a high level of personal and professional ethics, performs general clerical duties to include, but not limited to, copying, faxing, mailing, and filing with 100% accountability.
- Maintain schedules, calendars, or suspense/tickler systems.
- Follows-up to assure timely action (e.g., manages activity correspondence).
- Transcribing and verifying data.
- Liaison for training military personnel during training at Norfolk Air Terminal.
- Record minutes during staff meetings.
- Training facilitator.
- Assist military personnel with forms and documents needed for processing while training.
- Perform analytical and technical work.
- Maintained internal and external directives (includes revising administration directives as appropriate).
- Reviews all incoming administrative directives emanating from local authorities, Higher headquarters, separate commands, etc., and determine specific needs of the office
- Trained enlisted and civilian personnel as needed
- Provides initial, refresher, and ongoing on-the-job training on office procedures, database input and management, correspondence, customer service
- Develops and maintains training materials, presentations, and guides
- Prepared memoranda, reports, spreadsheets, and recommendations
- Provided policy guidance for correct preparation of correspondence, and directives
- Retrieve and analyzed personnel information to verify personnel information is correct and up to date.
- Maintaining security or confidentiality of records, equipment or computer access.
- Communicate with different branches of service for annual needs in preparation for required annual training.
- Review and audit 30+ reports before turning paperwork to the Managing Supervisor on a weekly basis.
- Provide stats on the outcome of all missions; coordinate training for military and civilian personnel along with implementing programs that would help the organization as it grows.
- Assume occasional receptionist duties.
- Developed and maintained filing system for over 300 files.
- Conduct In-brief and Out-briefs for Army, Navy and Air Force Reservist training with the Air Terminal about but not limited to daily training, security, and task assignment.
- Created spreadsheets, editing, and making corrections to files of personnel that were currently training as well as past trainers.
- Kept inventory of supplies, security badges with 100% validity and achieved 100% accountability and distribution.
- Kept inventory of supplies, security badges with 100% validity and achieved 100% accountability and distribution.
- Assist and manage units, conduct daily office training with over 2,500 military personnel on forklifts and special handling of cargo, which required more than 12,000 person-hours, and implemented training plans and schedules.
- Managed and supervised over 50+ military personnel while on reserve orders.
- Resolved issues that would arise between personnel as well as finding a solution to work together and complete tasks.
- Held meetings with Commanding Officers discussing objectives as well as assigning tasks to individuals.
- Conduct daily checks on authorized vehicles for the office and used authorized Government Purchase Card to refill vans.
- Maintained and managed records for 6 12-passenger vans/government vehicles, upkeep on maintenance, keys, gas cards and recording daily mileage driven on vehicles.
- Briefed trainees as well as faculty of safety and installation access within workshops.
- Briefed trainees as well as faculty of safety and installation access within workshops.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Transport 60 soldiers as well as guest to assigned areas daily.
- Provided technical transportation support.
- Track and report administration statistics and information as directed through the chain of command.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
Culinary Specialist
USS Areliegh Burke -Naval Station Norfolk
02.2009 - 01.2015
- Assumed duties as a Watch Captain (Lead Cook).
- Assigned specific tasks to individual workers.
- Created work schedules for three shifts and designated individuals jobs.
- Operated and supervised 15 junior Culinary Specialist and Food Service Attendants onboard and serving a crew of 470 in a timely fashion.
- Assisted supply officers in ordering and storage of subsistence items and procurement of equipment and mess gear with 100% validity during Supply Management Certification receiving a 96.8%.
- The highest score in the Navy for 2011.
- Assisted in catering a set up for Arleigh Burke’s 20th Anniversary Celebration for over 700 people.
- Wrote evaluations for subordinates and provided semi-annual counseling individually.
- Assigned duties to personnel to have a successful shift as well as satisfying service members onboard.
- Exemplified teamwork as well as leadership among subordinates.
- Maintain records and reports dealing with foods and customer comments/complaints.
- Unload stores and stowing them in proper storage according to NAVSUP.
- Inspect food to look for spoilage or damaged goods, meats, and produce.
- Ship’s mail clerk.
- Receiving/sending certified mail and distributing mail to different divisions.
- Increased overall efficiency by cross-training staff in various cooking techniques and station responsibilities.
- Mentored junior culinary staff, fostering professional growth and supporting skill development.
- Conducted regular safety checks on kitchen equipment to ensure proper functionality and minimize downtime due to repairs or replacements.
- Established food preparation procedures and guidelines to promote meal consistency and quality.
Education
Human Service -
Post University
09.2024
Social Work -
Liberty University
03.2024
Social Work -
Norfolk State University
05.2020
Social Science -
Tidewater Community College
01.2016
General -
Fayetteville Tech Community College
01.2008
YES -
Douglas Byrd High School
01.2007
Skills
- Customer Service
- Problem Solving
- Leadership
- Typing 45 wpm
- Microsoft Office 2013
File Organization
Microsoft Office
Scheduling/Planning
Fast Learner
Legal Document Preparation
Relocation
09/2023, Jacksonville, NC
Volunteer Experience
- Willard Model Elementary School, Mentor, 01/2015, PRESENT
- The Helpers Organization, Volunteer Coordinator, 02/2019, PRESENT
- Assistant Soccer Coach, 03/2015, 12/2016
Training
- Galley Watch Captain Certification, 06/2013
- Postal Service Certification, 06/2012
- Good Conduct Award, 02/2012
- Clearance- Secret, 01/2015
- Service Learning for BSW, 10/2024, 04/2018
- Special Act/ Service Award, 07/2018
- Special Act/ Service Award, 04/2019
Timeline
Legal Assistant -Finance & Management (OA)
Office of Chief Counsel, Department of Treasury
07.2020 - 09.2023
Claims Assistant and Examiner
Office of the Judge Advocate General Tort Claims Unit
04.2018 - 07.2020
Sales Store Checker
DECA-Commissary
08.2016 - 04.2018
Assistant Reserve Office Coordinator
United States Navy (USN)
02.2009 - 01.2015
Culinary Specialist
USS Areliegh Burke -Naval Station Norfolk
02.2009 - 01.2015
Social Work -
Liberty University
Social Work -
Norfolk State University
Social Science -
Tidewater Community College
General -
Fayetteville Tech Community College
YES -
Douglas Byrd High School
Human Service -
Post University
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