Reshauwn Jones
Lancaster,CA
Summary
Versatile and results-oriented professional with a strong background in administrative support and customer service, notably at City Clerk's Office. Excelled in document preparation, scheduling, and fostering client relationships, significantly improving customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Assistant
City Clerk's Office
Palmdale, California
05.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to the department by copying, faxing, and filing documents.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Maintained inventory of office supplies and placed orders.
- Completed forms, reports, logs, and records to quickly handle all documentation for Records Management Services.
Income Tax Preparer
Liberty Tax Service
01.2022 - 07.2024
- Completed and filed returns with tax departments at local, state, and federal levels.
- Built strong relationships with clients through excellent communication skills, ensuring repeat business year after year.
- Increased client satisfaction with the timely preparation and filing of income tax returns, meeting strict deadlines.
- Maintained confidentiality of client information by securely storing documentation and implementing strict privacy protocols.
- Provided exceptional customer service to resolve issues quickly, resulting in positive feedback from clients.
- Prepared US, multistate, and international tax returns for business clients.
Front Desk Receptionist/Administrative Assistant
William Edwards Photography
Palmdale, California
11.2023 - 05.2024
- Maintained, organized and cleaned front office area to create a professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Home Care Provider
In Home Supportive Services
Lancaster, California
10.2015 - 12.2021
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Education
High School Diploma -
Antelope Valley High School
Lancaster, CASkills
- Document Preparation
- Scheduling appointments
- Scheduling and calendar management
- File Organization
- Database entry
- Document Scanning
- Inventory Management
- Multi-Line Phone Systems
- Records Management
- Recordkeeping
- Staff Motivation
- Scanning and copying
Accomplishments
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Scheduling - Organized technician schedule for customer jobs.
Certification
- CPR/AED Certification
- First Aid Certification
- California Driver's License
- Federation of Tax Administrators Membership – Federation of Tax Administrators.
Languages
English
Full Professional
Timeline
Office Assistant
City Clerk's Office
05.2024 - Current
Front Desk Receptionist/Administrative Assistant
William Edwards Photography
11.2023 - 05.2024
Income Tax Preparer
Liberty Tax Service
01.2022 - 07.2024
Home Care Provider
In Home Supportive Services
10.2015 - 12.2021
High School Diploma -
Antelope Valley High School
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