Reshawna Jackson
Cincinnati
Summary
Self-motivated individual looking to use technical and customer service skills to support co-workers and clients as an office professional and provides exceptional interpersonal skills and builds clerical knowledge
Qualified [Desired Position] with extensive experience in managing office operations, coordinating schedules, and maintaining efficient workflows. Proven track record in streamlining administrative processes and supporting executive teams. Demonstrated expertise in multitasking and communication skills, ensuring smooth day-to-day operations.
Overview
8
8
years of professional experience
Work History
Office Administrator
Transformations Health Services
01.2025 - 09.2025
- Streamlined office operations by implementing efficient filing systems and procedures.
- Coordinated scheduling and logistics for meetings, ensuring optimal use of resources.
- Managed communication between departments to enhance collaboration and information flow.
- Developed training materials for new staff, improving onboarding process effectiveness.
- Implemented an electronic documentation system, increasing data retrieval speed and accuracy.
- Led cross-functional teams in projects aimed at enhancing office productivity and efficiency.
- Mentored junior administrative staff, fostering professional growth and skill development.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
- Facilitated transition to remote work by setting up efficient virtual office systems, maintaining productivity during challenging times.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Medical Receptionist
Greater Cincinnati Behavioral Mental Health Services
11.2023 - 12.2024
- Collaborated with medical staff to facilitate effective communication between departments.
- Handled phone calls professionally, addressing patient concerns and inquiries swiftly.
- Organized office supplies and maintained cleanliness in reception area consistently.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Data Entry Clerk
ProLink Healthcare
01.2023 - 10.2023
- Entered and maintained data accuracy across multiple databases, ensuring consistency in information management.
- Processed large volumes of data entries with attention to detail, reducing errors and enhancing workflow efficiency.
- Collaborated with team members to streamline data entry processes, improving overall productivity and turnaround times.
- Conducted regular audits of entered data to verify accuracy and compliance with company standards.
Medicare Customer Service Representative
WellCare/centene
01.2020 - 06.2022
- Responded to customer inquiries regarding Medicare benefits and enrollment procedures.
- Educated beneficiaries on plan options, coverage details, and eligibility requirements.
- Assisted in resolving complex issues related to claims and coverage discrepancies.
- Utilized CRM software to track interactions and maintain accurate customer records.
Multi State Customer Service/Proviviti Government
Robert Half Technology
02.2020 - 12.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Medical Receptionist
Greater Cincinnati Behavioral Mental Health Services
02.2019 - 01.2020
- Managed patient appointments using electronic health record (EHR) systems to enhance scheduling efficiency.
- Verified patient insurance information and processed referrals to ensure accurate billing procedures.
- Assisted patients with check-in and check-out processes, improving overall patient experience and satisfaction.
- Coordinated communication between medical staff and patients, facilitating timely follow-ups and care instructions.
Medical Receptionist
Monarch Primary Care
09.2018 - 01.2019
- Managed patient scheduling and coordinated appointment reminders efficiently.
- Maintained accurate patient records in electronic health record (EHR) system.
- Processed patient intake forms and verified insurance information promptly.
- Assisted patients with inquiries, ensuring a welcoming environment.
Office support
The Cincinnati Insurance Company/office team
11.2017 - 06.2018
- Running reports such as cognos, predictive modeling, and core needed for underwriters
- Entering corrections and MVR’s into system
- Running AAL(hail, convective storm)reports
- Ordering ISO inspections
Education
No Degree - Business Administration
National College
Cincinnati, OH05.2010
No Degree - EKG/phebotomy Specialist
National College
Virginia05-2021
No Degree - Medical Office Specialist
National College of Business
Cincinnati, OH05-2009
No Degree - Supervisory Management
National College of Business
Cincinnati, OH05-2010
Skills
- Strong analytical and problem solving skills
- Proficient in Microsoft Office Suite (Word, PowerPoint, Excel, and Outlook)
- Demonstrate ability to interact and communicate effectively with both children and adults
- Remarkable ability to build good working relationships with both children and adults This includes being able to give respect and understanding to all children and their families, whatever their cultural background
- Deep interest and joy in working with children
- Sound knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation
- Profound knowledge of administrative and clerical procedures and systems
- Excellent knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins
- Profound knowledge of the names and general location of principal streets and buildings
- Remarkable knowledge of the types, staffing requirements, and general uses of firefighting apparatus and rescue equipment
- Deep knowledge of the operation of telephone, radio, computer assisted dispatch and other communications equipment
- Time management
- Office administration
- Administrative support
- Database entry
- Office management
- File organization
- Customer engagement
- Verbal communication
- Document management
- Mail handling
- Telephone reception
- Document scanning
- Leadership and supervision
- Customer relationship management (CRM)
- Scheduling appointments
- Calendar management
- Schedule and calendar management
- Word processing
- Inbound phone call handling
- Business administration
- Mail routing
- Staff management
- Customer service
- Scanning and copying
- Team leadership
- Goal setting
- Teamwork
- Problem-solving
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Phone and email etiquette
- Microsoft office
Timeline
Office Administrator
Transformations Health Services
01.2025 - 09.2025
Medical Receptionist
Greater Cincinnati Behavioral Mental Health Services
11.2023 - 12.2024
Data Entry Clerk
ProLink Healthcare
01.2023 - 10.2023
Multi State Customer Service/Proviviti Government
Robert Half Technology
02.2020 - 12.2020
Medicare Customer Service Representative
WellCare/centene
01.2020 - 06.2022
Medical Receptionist
Greater Cincinnati Behavioral Mental Health Services
02.2019 - 01.2020
Medical Receptionist
Monarch Primary Care
09.2018 - 01.2019
Office support
The Cincinnati Insurance Company/office team
11.2017 - 06.2018
No Degree - Business Administration
National College
No Degree - EKG/phebotomy Specialist
National College
No Degree - Medical Office Specialist
National College of Business
No Degree - Supervisory Management
National College of Business
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