Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Reshayla Nelson

Hudson,FL

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Therapeutic Foster Parent

Miracles Outreach Community Development Center
Tampa, FL
03.2016 - Current
  • Foster Care Over Night Staff Supervisor
  • Completed day-to-day duties accurately and efficiently.
  • Planned and completed group projects, working smoothly with others.
  • Attended court hearings related to the child's case plan as requested or required by the court system.
  • Attended hearings with victims to provide emotional support.
  • Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
  • Supported children's educational development by ensuring they attended school regularly, providing tutoring if needed, and attending parent-teacher conferences when appropriate.
  • Prepared monthly reports concerning progress and behavior of children for welfare agencies.
  • Worked with care team to assess client needs and discuss collaborative treatment efforts.

Retention Specialist

Spectrum Charter
Riverview, FL
10.2022 - 01.2024
  • Developed strategies to improve customer experience and increase loyalty.
  • Explained new products and services to customers.
  • Resolved customer service or billing issues by exchanging merchandise, refunding money, or adjusting bills.
  • Received information regarding identified problems and devised responses to satisfy concerns.
  • Performed regular follow-up calls with customers to ensure their satisfaction with products and services.
  • Implemented creative solutions to deal with special circumstances.

Reservations Agent

Walt Disney Parks and Resorts
Tampa, FL
06.2017 - 10.2022
  • Helping guest book resort reservations, Taking Incoming calls, Upselling Tickets.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • Understood and followed oral and written directions.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Provided helpful advice on local attractions and restaurants near the hotel.

Education

high school diploma -

Bay High School
Panama City, FL
05-2013

Skills

  • Data Entry
  • Payment Processing
  • Customer Service
  • Customer Relationship Management
  • Quality Assurance
  • Call Control
  • Report Preparation
  • Product Upselling
  • Technical Support
  • Customer Support
  • Appointment Scheduling
  • Problem-Solving Skills
  • Call Control Skills
  • Inbound Phone Call Management
  • Professional Phone Voice
  • Call Controlling

Certification

CPR/First Aid, 03/01/18, Present

Timeline

Retention Specialist

Spectrum Charter
10.2022 - 01.2024

Reservations Agent

Walt Disney Parks and Resorts
06.2017 - 10.2022

Therapeutic Foster Parent

Miracles Outreach Community Development Center
03.2016 - Current

high school diploma -

Bay High School

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Reshayla Nelson