Reshema Thomas
Houston,TX
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Customer Service Cashier
Walgreens
Houston, TX
06.2012 - Current
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Greeted customers and provided friendly customer service.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Resolved customer complaints in a professional manner.
Customer Service Representative
Aetna
Seattle, WA
01.1999 - 06.2011
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate of Applied Science - Business Management
Houston Community College
Houston, TX05-2022
Skills
- Customer Complaint Resolution
- Customer Service
- Cash Handling
- Customer Satisfaction
- Positive and professional
- Retail Merchandising
- Product Knowledge
- Telephone management
- Customer inquiries
Timeline
Customer Service Cashier
Walgreens
06.2012 - Current
Customer Service Representative
Aetna
01.1999 - 06.2011
Associate of Applied Science - Business Management
Houston Community College
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