Reshida Gilzean

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.

• Inspects guestrooms on a daily basis.

• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

• Inventories stock to ensure adequate supplies.

• Supports and supervises an effective inspection program for all guest rooms and public spaces.

• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

• Ensures all employees have proper supplies, equipment and uniforms.

• Communicates areas that need attention to staff, and follows up to ensure understanding.

• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.

Schedules employees to meet business demands, and tracks employee time and attendance.

• Conducted regular meetings with housekeeping staff to discuss performance issues.
• Collaborated with multiple departments to maximize workflow and efficiency.
• Monitored cleanliness of lobby, swimming pool and other common areas.
• Delegated work to staff, setting priorities and goals.
• Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
• Monitored employees' work hours to ensure proper staffing levels were maintained at all times.
• Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
• Assisted in budget preparation related to labor costs, materials and supplies expenses.