Lahcraisha Claxton
Baytown,TX
Summary
Accomplished leader with a proven track record at Allied Universal Security, adept in operations management and coaching. Enhanced team performance and workplace safety, leading to a notable increase in efficiency. Expert in customer focus and complaint resolution, consistently achieving improved customer loyalty and operational excellence.
Overview
9
9
years of professional experience
Work History
Security/Patrol/Team Lead/Badge Administrator
Allied Universal Security
07.2017 - 09.2023
- Secured premises and personnel by patrolling property, monitoring surveillance equipment, and access points.
- Investigated security breaches, incidents, and other alarming behavior.
- Completed reports by recording observations, information, occurrences, and surveillance activities.
- Maintained environment by monitoring and setting building and equipment controls.
- Maintained the organization’s stability and reputation by complying with legal requirements.
- Ensured operation of equipment by completing preventive maintenance requirements.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Hostess
MCO Outback Steakhouse
09.2016 - 04.2017
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Customer Service Representative
Toys-R-Us
01.2015 - 08.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Barbers Hill High School
9696 Eagle Drive Mont Belvieu, TX 7758005-2014
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Workplace Safety
- Operations Management
- Production Monitoring
- Complaint resolution
- Quality Control
- Product Management
Timeline
Security/Patrol/Team Lead/Badge Administrator
Allied Universal Security
07.2017 - 09.2023
Hostess
MCO Outback Steakhouse
09.2016 - 04.2017
Customer Service Representative
Toys-R-Us
01.2015 - 08.2016
High School Diploma -
Barbers Hill High School
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