Summary
Overview
Work History
Education
Skills
LEADERSHIP AND INVOLVEMENT -
Certification
Timeline
Generic

RESHMA BANU

Operations Management Trainee
Alpharetta,GA

Summary

Enthusiastic and results-driven professional with a strong background in data management and operational strategy. Proven ability to promote safety and collaborate effectively across teams to drive innovation and efficiency. Committed to fostering a collaborative environment where all voices are heard, and every team member thrives.

Overview

4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work History

IT Business Analyst

Cognizant Technology Solutions, CTS
Chennai, Tamilnadu
07.2018 - 12.2018
  • Fostered collaborative relationships with vendors and stakeholders to support successful project execution and compliance with safety and operational standards.
  • Contributed to strategic planning with B2B clients, integrating systems for enhanced marketing strategies in the Retail and Banking sectors.
  • Led a 14-member incident management team, prioritizing safety and prompt resolution of technical issues through a 24x7 support framework.
  • Analyzed user needs to enhance system functionality, resulting in increased operational efficiency and adherence to quality control standards.
  • Implemented training sessions to develop team skills and ensure alignment with organizational goals.
  • Coordinated events and conferences that showcased company's expertise, strengthening its reputation within industry.
  • Improved client satisfaction with personalized solution presentations, tailored to address specific business needs, leads to high levels of satisfaction and repeat business opportunities.
  • Implemented data-driven strategies to optimize business growth and increase revenue.
  • Researched, analyzed, and projected market data for successful project management initiatives, consistently delivering projects on time and within budget constraints.

Business Associate

Duty Free Shoppers, Cognizant Technology Solutions
Chennai, Tamilnadu
04.2016 - 06.2017
  • Developed policies to establish consistent service standards across 12 locations, emphasizing collaboration and timely product delivery.
  • Conducted thorough evaluations of existing systems to implement cost-effective upgrades, promoting operational efficiency.
  • Collaborated with cross-functional teams to analyze data and support strategic decision-making, optimizing resource allocation and project timelines.
  • Provided expert consultation on IT systems usage, enabling clients to achieve their goals more efficiently.
  • Conducted in-depth data analysis to inform strategic decision-making, leading to more effective resource allocation and prioritization.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems with ITIL process management.
  • Ensured proper change management procedures were followed during system upgrades, reducing risk of disruption or data loss.

Programmer Analyst

Cognizant Technology Solutions, CTS – India
Chennai, Tamilnadu
07.2014 - 03.2016
  • Created automated solutions to enhance sales processes, reducing manual effort by 40% and contributing to improved operational workflows.
  • Engaged with multiple teams, including sales and operations, to ensure alignment in real-time data reconciliation and quality control measures.
  • Executed thorough testing and quality assurance protocols to verify software quality before release, maintaining high safety and operational standards.
  • Actively participated in troubleshooting critical issues during unplanned outages, ensuring minimal disruption to operations.
  • Researched emerging IT trends to stay current with industry developments and recommend innovative solutions for business challenges. Launched new duty-free shops in Vietnam and Cambodia as part of new store setup, contributing to 35% increase in profit and new revenue generation.
  • Re-synthesized existing data to promote ease of use and quality of services by creating new scripts to extract, transform, clean, move, and load data into system for operational data storage.
  • Contributed to successful project completion with effective time management and prioritization skills, meeting tight deadlines consistently.
  • Practiced strong interpersonal skills to interact positively and productively across organizational lines, including administrators/executives, enhanced organizational and individual performance.

Education

MBA - Marketing

Georgia State University, J. Mack Robinson College
Atlanta, GA
08.2023 - 04.2025

Bachelor Of Technology - Electrical And Electronics Engineering

Vellore Institute of Technology
India
07.2010 - 05.2014

Skills

Operational Skills: Data Analysis, Process Improvement, Quality Control, Inventory Management, Compliance

Technical Skills: RPGLE, CLLE, SQL, Python, Excel, PowerPoint

Soft Skills: Leadership, Stakeholder Management, Team Collaboration, Problem-Solving, Time Management, Communication

LEADERSHIP AND INVOLVEMENT -

Executive Board Member- Hamza Science Academy - Aug 2023 - May 2024

Led initiatives to enhance collaboration and communication within the Parents Teachers Organization, resulting in a 20% increase in engagement and operational efficiency.

 Organized events that promoted teamwork and strategic planning, aligning with organizational goals and fostering a culture of inclusion and support.

Certification

Diploma in Computer Applications

Timeline

MBA - Marketing

Georgia State University, J. Mack Robinson College
08.2023 - 04.2025

IT Business Analyst

Cognizant Technology Solutions, CTS
07.2018 - 12.2018

Business Associate

Duty Free Shoppers, Cognizant Technology Solutions
04.2016 - 06.2017

Programmer Analyst

Cognizant Technology Solutions, CTS – India
07.2014 - 03.2016

Diploma in Computer Applications

03-2012

Bachelor Of Technology - Electrical And Electronics Engineering

Vellore Institute of Technology
07.2010 - 05.2014

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RESHMA BANUOperations Management Trainee