Reshma Razakbhai Kashmani
Manteca,CA
Summary
Results-driven professional with over 7 years of experience in high-volume customer service and operations, including ticketing, network management, and team leadership. Demonstrated expertise in process optimization, client satisfaction, and cross-functional collaboration. Adept at managing complex operational workflows, training teams, and enhancing service delivery using tools like Amadeus. Strong interpersonal and communication skills, with a proven track record of building stakeholder relationships and delivering timely, detail-oriented results. Brings a customer-focused mindset and adaptability—ready to transition into the banking sector with a commitment to service excellence, compliance, and continuous improvement.
Overview
11
11
years of professional experience
Work History
Ticketing Agent
Explera vacations pvt.ltd
Surat. , Gujarat, India
05.2023 - 10.2024
- Issued tickets with correct information regarding flight times, destinations, and seat assignments.
- Managed customer accounts by updating contact information and preferences.
- Verified identification documents such as passports, driver's licenses, and visas.
- Resolved discrepancies between reservation systems to ensure accuracy of records.
- Processed payments for tickets using a variety of payment methods such as cash, credit cards, and checks.
- Assisted in resolving customer complaints and inquiries related to ticketing services.
- Maintained up-to-date knowledge of airline rules and regulations related to ticketing services.
- Monitored incoming emails from customers concerning ticket purchases or changes in travel plans.
- Answered phone calls from customers seeking assistance with ticketing issues or questions.
- Worked diligently to resolve booking, fare and regulations issues alongside passengers and travel agents.
Passenger Service Representative
Bird Worldwide Flight Services
Mumbai, Maharashtra , India
02.2020 - 08.2021
- Managed passenger reservations and rebookings in case of disruptions or cancellations.
- Communicated with airlines regarding flight changes or issues affecting passengers' travel plans.
- Answered incoming calls from customers related to flight information or booking requests.
- Processed ticketing transactions using airline computer systems.
- Maintained accurate records of all transactions processed during shift.
- Surpassed customer service goals by offering amiable and respectful service to all clients.
- Mentored and led a team of junior staff in customer service practices, leading to enhanced service quality
- Tasked with the check-in of passengers and the issuance of boarding passes
Network Marketing Professional
Ebiz.com.pvt.ltd
Surat, Gujarat, India
01.2014 - 06.2019
- Provided guidance and support to new members of the network marketing team as they learned the ropes of the business.
- Developed and implemented effective network marketing strategies to increase sales and customer satisfaction.
- Created and implemented a system to oversee and control network traffic, leading to enhanced network efficiency.
- Tasked with the development and leadership of a professional team.
- Achieved set performance targets and objectives.
- Ensured the timely completion of assignments, including conducting presentations and follow-up activities.
Education
Bachelor of Commerce - Accounting And Finance
Veer Narmad South Gujarat University
Gujarat, India03-2013
Skills
- Customer and client focus
- Customer and relationship building
- Adaptability
- Identification verification
- Account Management
- Time management
- Customer service
- Training and supervision
- Upselling and cross selling
- Organizational skills
- Teamwork and collaboration
- Multitasking Abilities
- Sales techniques
- Reliability
- Cash handling experience
- Ticketing software
- Problem solving
- Team leadership
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Gujarati
Full Professional
Timeline
Ticketing Agent
Explera vacations pvt.ltd
05.2023 - 10.2024
Passenger Service Representative
Bird Worldwide Flight Services
02.2020 - 08.2021
Network Marketing Professional
Ebiz.com.pvt.ltd
01.2014 - 06.2019
Bachelor of Commerce - Accounting And Finance
Veer Narmad South Gujarat University
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