Reshma Moore
Summary
Seeking to transition into new field and has the ability to understand customers needs and provide effective solutions. Committed to applying these skills to new challenges and opportunities.
Overview
1
1
Certification
Work History
• Customer Service Agent KONNECT BPO
KONNECT BPO
10.2021 - 01.2022
- Resolved customer inquiries efficiently, providing accurate information and enhancing satisfaction.
- Improved customer satisfaction by handling complaints professionally and empathetically.
- Delivered high-quality support services for enhancing customer loyalty.
- Improved customer relations by actively listening and tailoring responses to needs.
Education
Royal Institute
Sri Lanka ColomboSkills
- Customer service
- Communication skills
- Problem solving
- Active listening
- Customer satisfaction
- Adaptability
Experience
I worked as an Customer Service Executive in KONNECT BPO TECHNOLOGIES . I used to handle escalated customer issues , working closely with the team to resolve problems quickly and effectively.
Telephone Number
769 366 4336
Personal Information
- Date of Birth: 28/09/2003
- Gender: Female
- Nationality: American
- Marital Status: Single
Certification
- BRITISH COUNCIL TYOUNG LEARNER ADVENTURE ENGLISH COURSE
- COLOMBO ACADEMY OF LANGUAGE SKILLS & DRAMATIC ART
- CAMBRIDGE ENGLISH LANGUAGE ASSESSMENT STARTERS
- CAMBRIDGE ENGLISH LANGUAGE ASSESSMENT MOVERS
- CAMBRIDGE ENGLISH LANGUAGE ASSESSMENT FLYERS
- CAMBRIDGE ENGLISH LANGUAGE ASSESSMENT KET (KEY ENGLISH TEST )
Languages
English
Full Professional
Hindi
Limited Working
SINHALA
Professional Working
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Enjoy experimenting with different ingredients and flavors in the kitchen
- I like trying new recipes and food trends
Timeline
• Customer Service Agent KONNECT BPO
KONNECT BPO
10.2021 - 01.2022
Royal Institute
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