Summary
Overview
Work History
Education
Skills
Software
Timeline
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Reshma Persaud

New York

Summary

Versatile professional with a strong background in assistant property management, executive support, and retail management. Skilled in streamlining operations, managing complex schedules, and delivering high-level administrative support to senior executives. Proven expertise in tenant relations, project coordination, financial oversight, and team leadership. Adept at optimizing workflows, enhancing customer and client satisfaction, and driving business performance. Committed to delivering excellence and aligning operational strategies with organizational goals in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Assistant Property Manager

Gomes Management
05.2023 - Current
  • Managed operations for 500+ luxury residential and commercial properties, achieving a 95% tenant satisfaction rate
  • Assisted in developing and managing property budgets, identifying cost-saving opportunities that reduced expenses by 10%
  • Collaborated with leasing agents, maintenance teams, and vendors to streamline processes and ensure operational excellence
  • Reviewed and verified invoices for accuracy, ensuring 100% compliance with financial protocols
  • Minimized delinquent rent loss through proactive rent collection strategies and tenant communication
  • Prepared tenant ledgers and generated security deposit batches in Yardi, maintaining precise financial records
  • Processed payments, including checks and ACH transactions, ensuring timely and accurate payment cycles
  • Managed onboarding for new hires, facilitating seamless department orientation, computer setup, and training programs to accelerate productivity

Executive Assistant to Asset Portfolio Managers

Prime Real Estate
01.2019 - 05.2023
  • Provided comprehensive administrative support to 3 senior executives, managing complex schedules, coordinating 20+ meetings weekly, and arranging domestic and international travel logistics
  • Served as a key liaison between executives and stakeholders, drafting correspondence, preparing high-impact reports, and creating professional presentations to support strategic initiatives
  • Optimized office operations by maintaining organized filing systems, ensuring timely procurement of supplies, and enhancing workflow efficiency
  • Planned and executed corporate events, conferences, and meetings for up to 100 participants, overseeing all logistics, including venue selection, catering, and attendee coordination
  • Maintained strict confidentiality while handling sensitive executive communications and confidential information
  • Proactively managed multiple tasks and priorities, ensuring all deadlines were met and executive needs were addressed with efficiency and accuracy
  • Streamlined financial processes by handling expense reports, managing invoices, and tracking budgets with 100% accuracy, improving reporting efficiency by 15%

Assistant Retail Manager

Express
01.2016 - 01.2019
  • Stock, replenish, and organize inventory with accuracy and efficiency
  • Trained new employees on company policies and procedures
  • Contributed to a 15% increase in sales and improved customer retention by delivering exceptional customer experiences.
  • Maintained optimal in-store organization through consistent stock management and visual merchandising standards.
  • Achieved a 90% positive customer feedback rate by resolving concerns promptly and professionally.
  • Supervised inventory operations to reduce shrinkage through accurate stocking, replenishment, and organization
  • Trained and mentored new employees, enhancing team efficiency and adherence to company policies
  • Oversaw daily store operations, ensuring compliance with company standards during opening, closing, and cash reconciliation.

Education

Bachelor - Business Administration

Queens College
01.2020

Highschool Diploma -

Hillcrest High School
01.2016

Skills

  • Strong communication
  • Multitasking and prioritization
  • Resident Management, Customer Service
  • Fast learning ability
  • Calendar and schedule management
  • Decision making
  • Problem solving

Software

Yardi / Voyager

Onsite/ Realpage

Microsoft Office Suite

Google Workspace

DocuSign

Zoom/Teams

Quickbooks

Timeline

Assistant Property Manager

Gomes Management
05.2023 - Current

Executive Assistant to Asset Portfolio Managers

Prime Real Estate
01.2019 - 05.2023

Assistant Retail Manager

Express
01.2016 - 01.2019

Bachelor - Business Administration

Queens College

Highschool Diploma -

Hillcrest High School

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Reshma Persaud